Highways Technical Officer

As Technical Officer for the Place & Growth Business Unit, the postholder provides technical and administrative support to the Highways Service, with a specific focus on supporting the process of highways recharges. The role acts as a key contact, responding to enquiries and requests for information, helping ensure the Council meets its duties as Highway Authority.

Organisation

Cheshire West and Chester Council

Location

Chester, Ellesmere Port

Job Category

Highways and Transport

Grade

CWAC NJC - Grade 5

Salary Min

£25,989 per annum

Salary Max

£28,142 per annum

Hours per week

Weeks per year

52.143

Employment Type

Fixed Term

Contract Duration

12 months from starting date

Closing Date

07/06/2026

Ref No

W4541

Documents

Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

The post supports service delivery by maintaining and operating key systems and processes, accurately analysing and inputting complex data, and supporting effective reporting. It also contributes to robust financial administration, including checking and monitoring transactions in line with Financial Regulations, supporting performance monitoring, and liaising with internal and external stakeholders (including contractors and suppliers) to ensure accurate information exchange and effective debt recovery.

The role provides wider administrative support, contributing to the review and improvement of procedures and standard documentation.

RESPONSIBILITIES the Technical Officer will…

• Process highways recharges, ensuring accurate validation of supporting information, timely raising of recharges, and correct recording and reconciliation in line with Council procedures and Financial Regulations.
• Act as a key first point of contact for the Highways and Environment Service, providing a professional and responsive enquiry service for residents, contractors, suppliers and partner organisations.
• Triage enquiries, complaints and reports, gathering key information and directing or escalating to the appropriate officer, team or contractor to support timely action and statutory compliance.
• Provide clear, accurate information and updates by phone, in writing and in person on highways and environmental service requests, processes and timescales, helping manage expectations and support resolution at the earliest opportunity.
• Maintain and update service documentation, standard letters, forms and guidance so they remain accurate, accessible and aligned with current procedures and statutory requirements.
• Maintain core service systems and processes, validating and updating records to ensure high data quality and reliable reporting for operational delivery, performance monitoring and decision making.
• Support customers, contractors and colleagues with completing and submitting relevant requests and documentation (e.g., claims, recharges, permits or service referrals), ensuring information is complete, accurate and progressed without delay.
• Process and check wider financial transactions relating to service delivery, contractors and suppliers in line with Financial Regulations, and provide monitoring information to managers to support budget and performance oversight.
• Undertake essential administrative tasks and record management to support the smooth running of the service and accurate audit trails.
• Liaise effectively with internal teams and external stakeholders (including contractors, suppliers and third parties) to exchange accurate information, support third-party claims handling and follow agreed debt recovery processes.

ADDITIONAL RESPONSIBILITIES

• This role is a Hybrid Worker and you will spend the majority of your time on site. You will be required to work from other Council locations and may also work from home on an occasional basis with agreement from your line manager.

• This role requires you to undertake other duties, commensurate with the grade, as may reasonably be required and in line with organisational development and change.

STRENGTHS

• Leads by example

• Honest

• Motivated

• Organised

• Team player

• Collaborative
• Active listener
• Clear communicator
• Positive, can-do attitude

• Goal-oriented

  REQUIREMENTS the Technical Officer will…

  ESSENTIAL

  • Minimum of 5 GCSEs (Grades A–C) including Maths and English, or equivalent.
  • Extended experience in a highway or technical administration environment.
  • Knowledge of technical administration processes and the ability to maintain accurate records and audit trails.
  • Understanding of finance procedures, Standing Orders and budgets, with the ability to process transactions accurately in line with Financial Regulations.
  • Good IT skills, including knowledge and experience of Microsoft Office programmes.
  • Good communication skills, with the ability to deal politely and effectively with the public and external stakeholders.
  • Well organised, accurate, reliable and able to work to deadlines; able to contribute to team working.
  • Ability to analyse, validate and input data accurately into service systems to support reporting and decision making.
  • Ability to communicate with third parties on claims and debt recovery matters, following agreed procedures and escalating issues appropriately.

  DESIRABLE

• • BTEC HNC in Business Studies, Public Administration, or equivalent qualification.
  • Working knowledge of key highways legislation (Highways Act 1980; New Roads and Street Works Act 1991; Road Traffic Regulation Act 1984; Health & Safety at Work etc. Act 1974).
  • Knowledge of IBS and/or CONFIRM systems.
  • Experience of processing Traffic Regulation Orders.
  • Formal typing / keyboard skills qualification.

For any further information, please contact ***email_hidden***

To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see www.cwcrecruitment.co.uk

No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.

Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £12.60 per hour for all contracted hours.

For any technical enquiries please email [email protected] and quote job reference number in all correspondence.