Shop Manager

Shop Manager – Cold Bath Road

Permanent Contract

Location: Cold Bath Road, 107 Cold Bath Road, Harrogate, HG2 0NU

Hours: 37.5 hours 5 over 7 days

Salary: £27,452.76 per annum

Closing date: 7th June 2026 (the advert may close early if we receive a sufficient number of suitable applications)

Brand: Saint Michael's Charity Shops

Do you want to be part of an organisation that makes a real difference to our local communities? Our family of services including Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s Hospice provide vital support to people when they need it most. Our vision is of a community where everyone gets the care they need, want and deserve You can help make that a reality.

We are an independent charity powered by local communities. Every day, we help to improve quality of life for people living with terminal illness, bereavement and mental health concerns, because our belief is that no one should suffer. Our incredible teams work together to make this happen.

About the role

We are seeking an enthusiastic and commercially minded Shop Manager to lead and inspire our retail team in delivering a high-performing, customer-focused environment. You will drive a top-selling culture both in-store and across online selling platforms, ensuring sales targets, budgets and key performance indicators are achieved while providing exceptional customer and donor experiences. You will be responsible for creating a positive shopping environment where every interaction with customers and donors enhances relationships, builds loyalty and supports shop growth.

Working closely with the Retail Area Manager, you will develop and deliver short and medium-term shop plans, identify opportunities to increase sales and improve efficiencies, and maximise the use of EPOS and Gift Aid systems to support performance and customer insights. You will oversee merchandising and the presentation of donated stock, ensuring furniture, collectables, vintage items and clothing are displayed and marketed effectively to maximise income, including through ecommerce channels where appropriate. You will also take responsibility for shop budgets, financial controls and performance reporting, proactively managing any challenges to ensure targets remain on track.

As a leader, you will recruit, support and develop a knowledgeable and motivated team of staff and volunteers through effective induction, training, coaching and performance management, creating a culture that reflects the values and ambitions of North Yorkshire Hospice Care.

About You

You will have experience in charity, commercial or independent retail at Assistant Manager level or above, with a proven track record of achieving targets and leading teams to success. You will be an excellent communicator with strong customer service and sales skills, able to identify opportunities to increase income, improve stock management and deliver cost efficiencies.

You will have strong organisational and merchandising skills, along with knowledge of furniture, collectables, vintage items and clothing brands. Experience of managing budgets and monitoring performance against KPIs, including sales analysis and average spend metrics, is essential, as is an understanding of working with volunteers and knowledge of Gift Aid processes.

Passionate about sustainable retail, you will bring energy, integrity and a positive approach to your work. You thrive in a fast-paced and sometimes unpredictable environment, remain calm under pressure and lead by example. You will be committed to promoting diversity and inclusion, building confidence in others and supporting a culture where everyone feels valued and able to contribute.

How we look after you

• We put people first in all that we do, which includes our own team
• Wellbeing and resilience support with a dedicated team by your side
• Flexible and hybrid working for many roles
• A supportive and caring environment
• Opportunities to grow, develop and progress, with culture of lifelong learning
• Benefits include 9% employer pension contribution, enhanced family leave and pay, generous annual leave, staff discount on our online shop, shopping and lifestyle discounts platform.

How to apply

• Please click Apply and you will be forwarded to the vacancy page on our website. Click on the role and this will open the application form.
• Download and read through job description (via the ‘Downloads’ section at the top of the advert) as you will need to tell us how you meet the essential requirements of the role.
• Make sure you answer all supplementary questions as part of your application otherwise your application will be automatically rejected.
• We recommend reading the application pack “Joining Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s” and browsing the “Join our team” pages of our website, which will provide lots of useful information about what it’s like working for us and how the recruitment process works.
• Did you hear about this role from a current employee as part of our recommend a friend scheme? Don’t forget to let us know after clicking apply.

Our values

• We put the people who use our services at the heart of everything we do
• We are caring and compassionate
• We are personal and supportive in our approach
• We engage positively
• We are responsive
• We are driven to do better
• We are fair
• We are professional
• We work collaboratively
• We are accountable

Living out our values

• Our behaviour framework puts our values in the context of our everyday work. See what this includes at saintmichaelshospice.org/behaviour-framework
• We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation. As part of our commitment to equality, diversity and inclusion, we collect and monitor EDI data of applicants to help us ensure that our policies and procedures are effective in promoting equality. The information you provide in the Equality, Diversity, and Inclusion section of the application form will have no bearing on your application, it is only used for diversity monitoring and is not visible to hiring managers.
• We believe that children, young people and adults should never experience abuse of any kind. Our safer recruitment and safeguarding processes help protect those accessing our services. Please see our safeguarding statement on our website: saintmichaelshospice.org/safeguarding-statement
• If you require any support or adjustments to be able to apply for this role, please let us know by emailing ***email_hidden***
• We will need to complete satisfactory pre-employment checks before appointing you. These include but are not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. We will cover the cost of these.

Don’t quite meet the requirements for this role? We’d still love to hear from you, please get in touch via ***email_hidden*** to discuss other opportunities across our family of services.

PLEASE NOTE: Unfortunately, we are not currently able to consider applicants who require sponsorship to work in the UK.

North Yorkshire Hospice Care has a duty to protect those who receive our support. Roles within our organisation are exempt from the Rehabilitation of Offenders Act 1974. All applicants aged 16 or over who are offered employment will be subject to a Disclosure and Barring Service (DBS) check before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, and convictions. Applicants will not be discriminated against due to convictions and cautions, but will be considered on their merit. Should a successful candidate have any convictions or cautions, the nature of the position and the circumstances and background of the offences will determine if it is possible to proceed with the appointment.

North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).