Customer Service Administrator

Position: Customer Service Administrator, Full-time | Office Based

Salary: £28,000,

Location: Hailsham, East Sussex

Our client is looking to recruit a customer-focused Customer Service Administrator to join their team in Hailsham, East Sussex. This is a varied role supporting customers, processing orders and working closely with sales, warehouse and logistics teams.

Key Responsibilities

• Respond to customer enquiries by phone and email.
• Process orders, returns and exchanges accurately.
• Resolve customer queries and issues professionally.
• Maintain accurate customer and order records.
• Produce weekly reports for key customer accounts.
• Manage promotions to support product sales.
• Liaise with warehouse and logistics teams to ensure timely deliveries.
• Work closely with sales and other departments to support customers.

About You

• Ideally 2/3 years' customer service experience.
• Fluent in both French and English.
• Good communication and organisational skills.
• Problem-solving ability with a positive, customer-focused approach.
• Good Microsoft Office skills, particularly Excel, Word and Outlook.
• Accurate, well organised and able to work independently and as part of a team.

Working Conditions

• Full-time role
• Office based, with one day a week working remotely after the probation period.
• Working hours are 8am to 4pm, Monday to Friday.
• 23 days holidays.
• Discretionary yearly bonus.

Applicants must live within a reasonable commuting distance of Hailsham.

Interested candidates should forward their CV in strictest confidence to Paul Davidson

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