Parts Advisor

Location: Leek Road, Hanley

Salary: £12.71ph + Bonus

Hours of work: Monday to Friday, 08:30 - 17:00

Are you a proactive, customer-focused professional with a passion for the automotive industry?

Holdcroft has an exciting opportunity for a Parts Advisor to join our busy, award-winning parts team based in Stoke-on-Trent. If you have experience within the automotive parts environment and enjoy building strong customer relationships, this is a fantastic opportunity to join a successful and growing dealership.

As a Parts Advisor, you'll play a key role in supporting both trade and retail customers while helping to maximise parts sales and maintain excellent service standards within a fast-paced environment.

Your role

• Build and maintain strong relationships with existing trade and retail customers through exceptional service and product knowledge
• Maximise parts sales opportunities while delivering a customer-first experience
• Manage a busy workload with strong organisation and attention to detail
• Ensure all parts orders, systems, and documentation are completed accurately and efficiently
• Provide professional guidance and support to customers regarding parts availability and specifications
• Work collaboratively with the wider aftersales and parts team to achieve departmental goals
• Maintain high standards of accuracy and efficiency within a fast-paced parts environment

About You

• Has previous experience within a main dealer or motor factor parts environment
• Demonstrates strong communication and customer service skills
• Is highly organised with the ability to manage a fast-paced workload
• Has excellent attention to detail and accuracy in all tasks
• Is self-motivated, enthusiastic, and customer-focused
• Has a genuine passion for the automotive industry
• Can work effectively both independently and as part of a team
• Has a solid understanding of the automotive parts environment

What we offer

• Opportunity to join a busy, award-winning parts team
• Strong earning potential with performance-driven rewards
• Supportive and high-performing working environment
• Career progression opportunities within Holdcroft Motor Group
• Ongoing training and development

About Holdcroft

Holdcroft Motor Group is a leading automotive retailer committed to delivering exceptional customer service and building long-term relationships with our customers. We invest in our people, offering real career progression, ongoing development, and a supportive working environment where success is rewarded.