Key Account Manager

Gloucester and Surrounding Areas

SK Heating and Cooling Ltd is a respected, innovative provider of Refrigeration, Air Conditioning, Mechanical Ventilation and Heating solutions across the South West. We’re known for leading the way in A2L system technology, with multiple award‑winning projects and a reputation for high‑quality engineering.

We work with a wide range of commercial clients giving you varied, interesting, and technically rewarding work every day.

Package & Benefits

Location: Gloucester and Surrounding Areas

Salary: Up to 40k (Dependent on Experience)

Hours: 40 Hours

What We Offer

• Competitive salary, dependent on experience up to £40k
• Car allowance
• Company pension scheme
• 28+ days holiday including bank holidays
• Your birthday off every year if it falls on a working day
• Extra annual leave for each year of service
• Sick pay
• Company events
• 360 Wellbeing Healthcare and Discount code programme
• Autonomy to shape and grow your account portfolio
• Ongoing development within a growing, commercially focused HVAC business

Responsibilities

Key Responsibilities

• Take full ownership of assigned client contract accounts, including service delivery, retention, and commercial performance
• Drive minimum 10% annual growth across existing accounts through upselling, contract optimisation, and added‑value service offerings
• Build strong, long‑term client relationships, positioning SKHC as a trusted partner rather than a contractor
• Identify and convert “missing services” to maximise full HVAC and Refrigeration coverage
• In collaboration out our estimating teams, prepare present, and commercially justify detailed quotations for contract PPM, system upgrades, and remedial works
• Ensure all accounts operate in line with SKHC procedures, KPIs, and financial controls
• Act as the conduit between clients, engineering teams, helpdesk, and senior management
• Negotiate contract terms and renewals to protect margin and secure long‑term commitments
• Maintain accurate compliance, service records, and reporting via CAFM (Clik) and back‑office systems
• Attend and lead client review meetings, presenting performance, improvement plans, and growth strategies

Skills & Qualifications Required

• Proven experience managing and growing contract accounts within a Service & Maintenance environment
• Demonstrable track record of achieving revenue growth within existing customer bases
• Strong commercial acumen with the confidence to challenge, negotiate, and influence clients
• Experience managing account financial performance
• Working knowledge of HVAC and Refrigeration services (industry experience highly advantageous)
• Ability to understand and translate technical requirements into commercial opportunities
• Highly organised, detail‑focused, and comfortable working to targets and deadlines
• Strong IT skills, including MS Excel, Word, and CAFM systems