Call Centre Administrator

Location: Blantyre

Summary

Established in 1994, ECG Facilities Services is a leading provider of Mechanical and Electrical (M&E) maintenance across the UK. With a strong presence in the commercial, retail and industrial sectors, ECG also delivers specialist services in water hygiene and managed services - operating 24/7, 365 days a year.

With over 30 years of industry expertise and a workforce of more than 400 employees, ECG operates nationwide from its headquarters in Blantyre, Glasgow, supported by strategically located offices across the UK. Now part of the Mecsia Group, ECG continues to set the standard in facilities maintenance through innovation, real-time technology, and an unwavering commitment to excellence.

At ECG, we value the strength that comes from a diverse team. We are proud to promote equality, embrace inclusion, and stand firmly against discrimination in the workplace.

Package & Benefits

Location: Blantyre

Salary: £24,500 - £26,000 per annum

Hours: 40 hours per week

Company Benefits

• Family Friendly Pay
• Life Assurance
• 360 Wellbeing App - 24/7 access to GP appointments
• Death in Service Insurance
• Scottish widow pension
• Fertility Treatment Support Leave
• Paid Maternity Leave
• Paid Paternity Leave
• Gym & fitness discounts and other lifestyle discounts
• Employee refer-a-friend scheme
• Employee Recognition Scheme
• 25 Days holiday (excluding bank holidays)

Essential Duties & Responsibilities

• Answer incoming phone calls from clients, accurately record details of requested work and ensure clear communication for follow-up actions.
• Log all reactive works on our CAFM System received either by phone or email.
• Maintain and update call centre/client databases, logs & reports.
• Assist with general office admin duties.
• Assist in managing customer feedback and complaints.

Skills & Qualifications Required

Knowledge & Understanding

• Proven experience in an administrative role, preferably in a call centre or customer service environment.
• Strong organisational and multi-tasking skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.

Need more info?

Lauryn will be happy to help!

[email protected]