NHS Bookings Administrator

NHS Bookings Administrator | Claremont Hospital, Sheffield | Competitive Salary | Part Time (22.5 Hours) | Permanent

Spire Claremont Hospital has an exciting opportunity for an NHS Bookings Administrator to join our team on a permanent part-time basis

Spire Claremont Hospital has provided first-class independent healthcare at the heart of the South Yorkshire community since 1953. Our hospital is situated among beautifully landscaped grounds in Crosspool, Sheffield and it is situated 3 miles (about 20 minutes) to the southwest of Sheffield city centre.

Claremont Hospital has 42 beds, three laminar flow theatres with a fourth minor ops theatre, 13 consulting rooms, JAG accredited Endoscopy suite, a static MRI and CT scanner, and plain and digital X-ray. The hospital provides surgery and outpatients with diagnostic imaging services

Duties and Responsibilities

As an NHS Bookings Administrator, you will play a vital role in supporting NHS patient pathways, ensuring referrals, appointments and admissions are managed efficiently and in line with contractual requirements.

Key responsibilities include

• Processing NHS referrals, appointments and admissions accurately within hospital systems.
• Managing referrals through the NHS e-Referral Service (eRS).
• Responding to patient, consultant and NHS Trust enquiries by phone and email.
• Coordinating patient appointments and ensuring correspondence is issued promptly.
• Liaising with NHS Trusts to support waiting list initiatives and contractual targets.
• Monitoring patient pathways to ensure compliance with service requirements.
• Maintaining accurate patient records, data and tracking spreadsheets.
• Supporting the NHS Coordinator and acting as a point of contact in their absence.
• Working collaboratively across inpatient and outpatient bookings teams.
• Ensuring compliance with Information Governance, GDPR and confidentiality standards.
• Promoting effective communication and contributing to a positive team environment.
• Completing mandatory training and undertaking additional duties as required.

Who We're Looking For

We are looking for a highly organised and customer-focused administrator with excellent communication skills and a strong attention to detail.

You will have

• Previous administration or customer service experience.
• Strong organisational skills with the ability to manage and prioritise workload effectively.
• Excellent communication and interpersonal skills.
• Good IT skills, including proficiency in Microsoft Office.
• A professional and confident telephone manner.
• The ability to work independently and as part of a team.
• A high level of accuracy and attention to detail.
• A proactive approach and the ability to adapt to changing priorities.
• An understanding of confidentiality and the handling of sensitive information.

Benefits

• 35 days annual leave including bank holidays
• Private medical insurance
• Contributory pension scheme
• Life assurance
• Health assessments
• Employee Assistance Programme
• Sharesave scheme
• Free DBS
• Access to our 'Spire for You' rewards platform with discounts and cashback from over 1,000 retailers

Our Values

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

We commit to our employee’s well-being through work life balance, on-going development, support and reward.

“Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.”

For us, it's more than just treating patients; it's about looking after people.

If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.