Bookings Administrator FTC

Bookings Administrator | Full Time | Fixed Term 12 months | Claremont Hospital | Sheffield | Competitive Salary plus Excellent Benefits

Spire Claremont Hospital is looking for an experienced and customer-focused Bookings Administrator to join our team on a 12-month fixed term basis.

This is an excellent opportunity for an organised administrator who enjoys working in a busy healthcare environment, delivering outstanding service to patients, visitors and colleagues while supporting the smooth day-to-day running of the hospital.

Spire Claremont Hospital has provided first-class independent healthcare at the heart of the South Yorkshire community since 1953. Our hospital is situated among beautifully landscaped grounds in Crosspool, Sheffield and it is situated 3 miles (about 20 minutes) to the southwest of Sheffield city centre.

Claremont Hospital has 42 beds, three laminar flow theatres with a fourth minor ops theatre, 13 consulting rooms, JAG accredited Endoscopy suite, a static MRI and CT scanner, and plain and digital X-ray. The hospital provides surgery and outpatients with diagnostic imaging services

Duties and Responsibilities

• As a Bookings Administrator, you will play a key role in ensuring a seamless patient journey by coordinating appointments and admissions efficiently and accurately. Your responsibilities will include:
• Booking outpatient appointments and inpatient admissions, including cancellations, amendments, and rescheduling.
• Registering patients on SAP and maintaining accurate patient records.
• Processing bookings and sending relevant correspondence in a timely manner.
• Communicating professionally with patients and their relatives regarding appointments and admissions.
• Liaising daily with consultants and their secretaries to coordinate patient bookings.
• Managing patient referrals from GP surgeries and processing incoming correspondence.
• Responding promptly to enquiries via telephone and email.
• Working closely with outpatient teams and other departments to coordinate clinic schedules and room bookings.
• Maintaining accurate documentation and ensuring data quality at all times.
• Supporting the wider administration team with additional duties as required.

Who We're Looking For

Essential

• 5 GCSEs (Grade A-C/Level 4-9) or equivalent.
• Previous experience in a customer-facing role.
• Strong organisational and administrative skills.
• Experience working independently and using initiative.
• Ability to prioritise workloads and work to deadlines.
• Strong communication and teamwork skills.
• Confident using IT systems and handling accurate data entry.

Desirable

• Further education qualifications (A-Level or equivalent).
• Business Administration qualification (NVQ or equivalent).
• Previous experience in a healthcare booking, scheduling, or appointments role.
• Experience working within a hospital or healthcare environment.

Benefits

• 35 days annual leave including bank holidays
• Private medical insurance
• Contributory pension scheme
• Life assurance
• Health assessments
• Employee Assistance Programme
• Sharesave scheme
• Free DBS
• Access to our 'Spire for You' rewards platform with discounts and cashback from over 1,000 retailers

Our Values

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

We commit to our employee’s well-being through work life balance, on-going development, support and reward.

“Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.”

For us, it's more than just treating patients; it's about looking after people.

If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.