Information Technology Infrastructure Engineer

IT Infrastructure Engineer

Harpenden

IT

Permanent | Full-time

About the Role

As an IT Engineer, you'll maintain and improve our IT infrastructure, providing advanced technical support across on premises, hybrid and cloud environments. Acting as an escalation point for complex issues, you'll help ensure our systems remain secure, reliable and performant across the business. You will work across infrastructure management, cloud services, global file systems and vulnerability management, contributing to continuous improvement and the resilience of our wider IT environment.

The internal job title for this role is 3rd Line IT Engineer.

What You'll Be Doing

• Manage and maintain on-premises, hybrid and cloud infrastructure, including Windows servers, storage, virtualisation and networking.
• Act as the escalation point for complex technical incidents, providing advanced support to 1st and 2nd line teams.
• Configure and optimise cloud services across platforms such as Azure, AWS, GCP or equivalent.
• Administer and troubleshoot the organisation's global file system, including Panzura, resolving replication, synchronisation and access issues.
• Support endpoint vulnerability management, coordinating remediation and monitoring patch compliance against security standards.
• Contribute to network security, supporting firewalls, VPNs and other security controls.
• Maintain infrastructure documentation, implement changes through established processes and support disaster recovery and business continuity planning.
• Monitor infrastructure performance, identify risks and recommend improvements to system reliability, security and efficiency.

What We're Looking For

• Proven experience in a 3rd Line IT Support or Infrastructure Engineering role.
• Strong knowledge of Windows Server environments, large-scale storage, server virtualisation and networking.
• Hands on experience managing cloud services, ideally within a hybrid infrastructure environment.
• Experience supporting global file systems, preferably Panzura or similar distributed file and storage platforms.
• Familiarity with endpoint vulnerability management, patching and security remediation processes.
• Strong troubleshooting and problem-solving skills, with the ability to independently resolve complex technical issues.
• Clear communication skills and the ability to explain technical concepts to non-technical stakeholders.
• Experience documenting technical changes, processes and procedures.
• Knowledge of Fortinet firewalls, Extreme switches and network security is advantageous.
• Relevant certifications such as Microsoft Azure, AWS, ITIL, CompTIA Security+ or equivalent are desirable.
• Experience working in a global or multi-site organisation is beneficial.

Why Join Plowman Craven?

• 25 days’ annual leave, increasing to 30 days with service, plus bank holidays
• Octopus energy electric car scheme
• Performance-related bonus
• Professional membership fees and development support
• Cycle to Work scheme
• Salary sacrifice pension contribution scheme
• Flexible and remote working, role dependent
• Life assurance
• Healthcare benefits
• Wellbeing and mental health programme
• Employee-owned company held in an Employee Ownership Trust for the benefit of employees

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