Emergency Home Responder

Progress Lifeline | Part of Progress Housing Group

Job Title: Emergency Home Responder

Base: Leyland, Sumner House

Hours: 40 hours per week (rota basis including evenings, weekends and Bank Holidays)

Contract: Permanent, Full Time

Salary: £30,214.62 - £31,083.03 per annum

Be the person who makes a difference - when it matters most

Join Progress Lifeline's Emergency Home Response Team and help older and disabled people, and others who need additional support, remain safe, reassured and independent in their own homes.

This is the first Emergency Home Responder role of its kind within Progress Lifeline, offering the security of a guaranteed 40 hours per week. We're recruiting two permanent positions, with opportunities available on either our day or night rota.

Based at Sumner House in Leyland, you'll use a company van and fuel card to support customers across the local area. Our structured 12-week rolling rota offers either five 8-hour day shifts or a four-on, four-off night shift pattern, providing visibility of your working schedule well in advance.

This is a hands-on role combining emergency response, community support and technology-enabled care, making a real difference when people need it most.

What You’ll Do

• Respond when it matters - attend emergency call-outs and welfare concerns, assessing situations and taking action to protect customers' safety and wellbeing.
• Help people safely - support customers following non-injury falls using specialist lifting equipment and safe moving and handling techniques.
• Enable independence - install, maintain and collect Lifeline alarms, key safes and other telecare equipment, helping customers to live safely at home.
• Provide reassurance - offer practical support and a calm presence during situations that may be distressing for customers or their families.
• Spot and report risk - identify safeguarding, welfare and health and safety concerns and take appropriate action.

About You

You don't need to have done this exact job before. What matters most is that you are:

• Compassionate, calm and customer-focused.
• A confident communicator who can quickly build trust with customers, families and partner services.
• Able to work independently and make sound decisions.
• In possession of a Full UK Driving Licence.
• Able to work a flexible rota within a 24-hour service.
• Able to obtain Enhanced DBS clearance.

Previous experience in care, healthcare, emergency response, customer service or another people-focused environment would be beneficial, but it isn't essential.

We'll provide all the training and support you need to succeed.

Full Training Provided

We'll invest in you from day one with training in First Aid, moving and handling, specialist lifting equipment, safeguarding, risk assessment, emergency procedures and technology-enabled care.

Why Join Us?

• Guaranteed 40-hour permanent contract.
• Company van and fuel card provided during shifts.
• Structured 12-week rolling rota.
• Comprehensive paid training and development.
• A rewarding role making a genuine difference in your community.

Ready to step up when your community needs you?

Every day brings the opportunity to make a real difference. If you're looking for a rewarding career where no two days are the same, join a team providing help, reassurance and independence when it matters most.

How To Apply

Please review the job description and person specification for full details of the role and selection criteria.

Click Apply Now, upload your CV and complete our short application. Please include a supporting statement explaining why you're a great fit for the role.

P lease note: In line with our core value of being Genuine, we discourage the use of AI tools when preparing applications or supporting statements. We are committed to building an authentic and values-led workforce and will prioritise applications that clearly reflect personal effort and originality.

Application Closing Date: 11:59pm Thursday 5th November 2026

Interview Date: W/C 9th November 2026

Progress Lifeline is part of Progress Housing Group.

We're committed to creating inclusive communities and an inclusive workplace. We welcome applications from everyone, especially from underrepresented groups, because inclusion matters here.

We also especially welcome applications from people living in our homes or communities. Progress Housing Group tenants can access free training, apprenticeships and employment support through Progress Futures: https://www.progressgroup.org.uk/futures/

We Especially Welcome Applications From People Living In Our Homes Or Communities. Progress Housing Group Tenants Can Access Free Training, Apprenticeships And Employment Support Through Progress Futures

To learn more about Progress Lifeline and the services we provide, visit us at: www.progresslifeline.org.uk