Project Manager - Service

Company Overview

Glen Dimplex Group is a world leader in intelligent electric heating and renewable energy solutions, as well as holding significant global market positions in domestic appliances, cooling and ventilation. Dimplex is part of the Glen Dimplex Group. We design, develop and deliver innovative heating and ventilation solutions in all sectors in which we operate.

Main Purpose of Role

The main purpose of the Project Manager - Service role is to provide project management, technical coordination and operational support across the Glen Dimplex Service business. The role will scope, plan, coordinate and deliver service-related projects across the Glen Dimplex product portfolio, customer base and operational activities. Projects may include product installations, replacements, refurbishments, remedial works, warranty activities, service improvement projects, product and service rollouts, and other technical field-based projects. The postholder will work across Glen Dimplex functions to ensure projects are delivered safely, efficiently, on time, within agreed budgets and to the required customer and business standards.

Key Accountabilities

• Manage service-related projects across the Glen Dimplex portfolio from initial scope and planning through to completion and handover.
• Support projects involving Glen Dimplex products and services, including Ability by Dimplex, rather than being solely focused on Ability installations.
• Understand customer, technical and business requirements and translate these into an appropriate project scope, plan and delivery programme.
• Coordinate and conduct site surveys, technical assessments, installations, replacements, refurbishment works, remedial activities, warranty works and other service projects as required.
• Prepare and coordinate the equipment, technical documentation, resources and information required for successful project delivery.
• Plan and coordinate internal and external resources, including field engineers, contractors and temporary resources where required, ensuring their welfare and effective deployment.
• Ensure all project activities are undertaken in a safe and controlled environment with appropriate consideration for the health, safety and welfare of employees, contractors, customers and others affected by the work.
• Ensure projects and assigned tasks are delivered professionally, on time, within agreed budgets and to the required quality and customer standards.
• Identify any customer, technical or business requirements that cannot be met and promptly escalate these to the Service Manager, ensuring they are documented and discussed with relevant stakeholders as required.
• Provide professional on-site and remote customer support throughout project delivery, acting as an effective point of contact for project-related matters.
• Work collaboratively with Service, Field Service, Operations, Technical, Sales, Contracts, Finance and other Glen Dimplex functions to resolve issues and enable successful project delivery.
• Maintain complete and accurate project documentation and records to protect Glen Dimplex’s operational, commercial and contractual position.
• Provide regular project information, progress updates and forecasts to support departmental resource, revenue and operational planning.
• Monitor project expenditure and identify potential additional costs, resource constraints, delivery delays and commercial or operational risks at the earliest opportunity.
• Escalate significant project risks, additional costs and potential late deliveries to the Head of Service or appropriate stakeholder in a timely manner.
• Support the introduction and implementation of new products, service propositions, operational processes and customer programmes where project management support is required.
• Identify and promote opportunities to improve project delivery, field service effectiveness, customer experience, cost efficiency and operational processes.
• Ensure projects are delivered in accordance with relevant legislation, company policies, technical standards and Glen Dimplex procedures.

Essential Criteria

Skills, Knowledge and Experience

• ECS / CSCS Card
• NEBOSH / IOSHH
• SMSTS
• Proven project management experience
• Experience delivering projects within an engineering, service, construction or technical field-based environment.
• Mechanical / Electrical Certification / Competencies
• Ability to manage multiple projects and priorities, maintaining a flexible approach while responding to customer and business requirements.
• Technical qualification such as an OND/HNC or equivalent in mechanical/electrical engineering would be an advantage.
• Satisfactory DBS

Desirable Criteria

• Knowledge and experience of using SAP or similar ERP based system
• Similar duties conducted within an engineering or construction-based company

Core Competencies

• Communication - Clear, respectful, and effective interaction.
• Collaboration - Works well with others and values diverse perspectives.
• Adaptability - Responds positively to change and learns quickly.
• Integrity - Acts ethically and professionally at all times.
• Customer Focus - Delivers quality service and builds strong relationships.

Travel

• This position is based in Poole and requires travel within the UK to support Glen Dimplex projects, customers and operational requirements as required.
• Occasional overseas travel, including mainland Europe or Ireland, may be required to support business needs.

Glen Dimplex Values

Skills

At Glen Dimplex we are proud of our Company Values, which are at the centre of all that we do. In addition to role specific skills and experience (outlined above) our colleagues are expected to always strive to:

• Think Customer
• Care About People
• Value Innovation
• Keep It Simple

Acknowledgement

This job description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.