Care Coordinator

Choices Homecare are seeking a Care Coordinator for our branches in Bolton and Bury.

We are looking for a proactive, organised and person-centred Care Coordinator to support the safe, effective and reliable delivery of care across our branch.

This is a predominantly field-based role, combining quality monitoring and hands-on support for care staff with office-based rota coordination. Working closely with the Review & Assessment Coordinator, you will ensure care is delivered in line with individual care plans, risk assessments and organisational standards.

Choices Homecare is part of the Optimo Care Group, supporting people across the UK through compassionate, outcome-focused care. We work closely with local authorities, healthcare providers, and care professionals to deliver high-quality support in the community.

Contract: Full-time, including on-call responsibilities

Location: Field-based (3 days per week) and branch-based (2 days per week)

Reports to: Registered Manager

Salary: £28'000.00 per annum

Key Responsibilities

Field-Based Quality and Workforce Support

• Conduct spot checks, observations and service user welfare visits.

• Complete carer supervisions, competency assessments and probation reviews.

• Provide coaching, guidance and problem-solving support to care staff.

• Monitor care quality, gather feedback from service users and families, and identify training needs or performance concerns.

• Support quality monitoring and evidence gathering alongside the Review & Assessment Coordinator.

• Escalate safeguarding concerns and issues requiring further action.

Rostering and Service Delivery

• Support the development and maintenance of effective rotas, ensuring safe staffing and continuity of care.

• Match carers to service users based on skills, compatibility and location.

• Respond promptly to sickness, emergencies, new care packages and other rota changes.

• Work with the Review & Assessment Coordinator to ensure rotas reflect current assessments and care plans.

• Maintain consistent staffing patterns wherever possible to minimise disruption.

Communication, Compliance and Documentation

• Act as a key contact for carers, service users, families and professionals.

• Communicate rota changes, service updates and expectations clearly and promptly.

• Maintain accurate records of visits, supervisions and quality checks.

• Monitor carer training, documentation and regulatory compliance.

• Update digital systems promptly to reflect changes in service delivery.

• Build effective working relationships across the branch to support consistent, person-centred care.

On-Call Responsibilities

• Participate in the branch on-call rota, providing out-of-hours support and decision-making.

• Manage urgent staffing changes, sickness and service user concerns.

• Help maintain safe and effective care outside normal office hours.

About You

Essential skills and experience

• Experience in homecare coordination, scheduling or a similar role.

• Understanding of person-centred care and the needs of vulnerable adults.

• Confidence working independently in the field and making decisions.

• Strong organisation, time management and communication skills.

• Ability to manage competing priorities, solve problems and remain calm under pressure.

• Confidence using digital care management and scheduling systems.

• Full UK driving licence and access to a vehicle.

• Willingness to participate in the on-call rota.

Desirable

• NVQ/QCF Level 3 in Health & Social Care, or working towards it.

• Experience conducting spot checks, supervisions or quality audits.

• Knowledge of CQC regulations and compliance requirements.

Key Competencies

• Attention to detail: Accurate rotas, records and compliance.

• Problem-solving: Responding effectively to unexpected changes.

• Person-centred approach: Prioritising service user needs.

• Teamwork: Working collaboratively with care and assessment teams.

• Calm under pressure: Managing urgent situations and on-call duties.

• Professional communication: Providing clear, supportive guidance.

• Field leadership: Confidently supporting and guiding care staff.

What We Offer

• A supportive team environment.

• Ongoing training and development.

• Career progression opportunities within a growing organisation.

• Mileage allowance for field-based duties.

• Digital tools and systems to support effective working.

• Bonus related refer-a-friend scheme

Please Note

This role is not eligible for visa sponsorship. Candidates must have current and valid permission to work in the UK.