International Customer Supply (ICS) Team Lead

International Customer Supply (ICS) Team Lead

Role: Full-time, permanent

Location: Barnstaple, North Devon

Salary: Competitive + bonus + benefits

The Role

Lead the International Customer Supply team to deliver exceptional service to international affiliates and strategic B2B customers, ensuring customer requirements are met through effective order management, stakeholder collaboration and supply chain coordination. Accountable for managing the international order book, driving service performance, developing team capability and ensuring compliance with pharmaceutical quality and regulatory requirements. Act as the subject matter expert for International Customer Supply processes, leading continuous improvement initiatives and supporting the implementation of systems, process and portfolio changes across the business.

• Lead, motivate and develop the International Customer Supply Coordinators to ensure customer service objectives and departmental KPIs are achieved.
• Lead customer service activities for International affiliates and strategic B2B customers, ensuring targeted service levels are consistently achieved.
• Coordinate the monthly demand planning cycle for International affiliates and third-party customers, ensuring demand is accurately transferred into ERP planning systems.
• Act as the subject matter expert (SME) for SAP, SAP IBP and master data processes relating to International Customer Supply activities.
• Ensure all customer service and export activities are performed in accordance with GDP requirements, company procedures and applicable regulatory standards.
• Monitor and report departmental KPIs including OTIF (On Time In Full), service levels, backlog, export performance, inventory availability and customer complaints.

The Person

Essential

• GCSE level English, Mathematics
• Supply Chain Experience
• Experience of the Pharmaceutical industry or similar regulated industry

Desirable

• Logistics and or International trade experience
• Knowledge of ERP planning systems
• Confident use of excel to transform data into information
• Educated to degree level or recognized Supply Chain (e.g. APICS); Logistics or International Trade qualification

The Rewards

In return, we offer a competitive salary and rewards package (including holiday, bonus and pension scheme). Not to mention the opportunity to genuinely make a difference in a new and dynamic role within a progressive and expanding business, at an exciting time of growing international reach.

How to Apply

If you possess the experience, passion and ability to make this role a success then we would like to hear from you. Please complete your Candidate Profile on our careers site to apply for this role. For more information, you can contact us on: Sign in to view email