Emergency Home Responder

Emergency Home Responder - Merseyside

Progress Lifeline is an award-winning personal alarm and telecare services provider that has been making a positive difference to the lives of over 65,000 customers for more than 30 years.

Our Key Services Include

• Emergency home response
• 24-hour telecare monitoring and response service to individuals at home
• The supply, installation and maintenance of personal alarms and advanced telecare devices
• Out-of-hours contact centre services for housing providers and local authorities

We are currently recruiting an Emergency Home Responder to join our team in the Merseyside area on a six-month fixed-term contract, working 12-hour night shifts for two weeks out of every four. The rota will include weekends and Bank Holidays.

Emergency Home Responder - Make a Difference When It Matters Most

Are you a caring and dependable person who wants to play an important part in an essential service within your local community?

As an Emergency Home Responder, you will be at the heart of providing critical support to older, disabled and vulnerable customers who may have fallen or experienced an emergency at home.

You will assess each situation, establish the nature of the emergency and provide the appropriate support. Whether you are responding to an urgent call, carrying out a welfare visit or offering reassurance and comfort, you will help ensure our customers feel safe, comfortable and supported.

Working from home as part of our 24-hour response service, you will attend emergency calls across the Merseyside area when directed by our Control Centre. Due to our required attendance times, it is essential that you live within Merseyside.

Previous experience is not essential, as comprehensive training will be provided in all aspects of the role, including:

• Moving and handling customers who have fallen
• Assessing and responding to emergency situations
• Carrying out risk assessments and welfare visits
• First Aid
• Using specialist lifting equipment

Join us in our mission to create thriving communities where everyone feels truly supported, while undertaking a varied and rewarding role outside traditional office hours.

What You Will Bring

• A full UK driving licence and access to your own vehicle for work purposes(essential)
• Residency within the Merseyside area (essential)
• Compassion and a genuine desire to support vulnerable people
• The ability to remain calm and professional in emergency situations
• Reliability and a strong commitment to providing an essential service
• A passion for delivering excellent customer service
• A flexible approach and willingness to work as part of a team
• Strong communication and interpersonal skills
• A willingness to learn new skills
• Availability to work 12-hour night shifts for two weeks out of every four, including weekends and Bank Holidays

What We Offer

• A 6 month fixed-term contract
• A rota of 12-hour night shifts, working two weeks out of every four
• A standby payment of £27.01 for each 12-hour shift
• A payment of £20.18 per call-out for the first 90 minutes
• An additional payment of £13.75 per hour for any call-out lasting longer than 90 minutes
• A mileage allowance of £0.55 per mile
• Comprehensive training and ongoing support
• Opportunities for learning and development

If you meet the criteria we are looking for, our managers will contact you for an initial telephone conversation to discuss the role and your expectations in more detail.

Our Values

As a proud part of Progress Housing Group, our values are at the heart of everything we do:

• We are people-focused - we treat everyone fairly and understand the diverse needs of our customers and colleagues.
• We are forward-thinking - we search for and implement innovative solutions to overcome challenges.
• We are genuine - we are open, honest and energetic in all that we do.
• We are expert - we use our knowledge and expertise to provide the best possible service.
• We are collaborative - we work together with partners, tenants and communities to achieve more.

Why Progress Housing Group?

This is a fantastic opportunity to join a supportive team and make a real difference within your local community. Whether you are looking for flexible work alongside existing commitments or a rewarding role where you can help people when they need it most, we'd love to hear from you.

Apply today and become part of a team that is committed to delivering exceptional support to our customers.

Application Closing Date: 11:59pm Tuesday 3 November 2026

Interview Date: Week commencing 9 November 2026

We are committed to creating a diverse and inclusive workplace. We encourage all qualified individuals to apply and particularly welcome applications from underrepresented groups.