Export Customer Solutions Operator

What You Can Expect

• Sourcing trailers and competitive rates from European Trailer Operators
• Planning routes efficiently and effectively, making provisions for driver restrictions / requirements and taking into account customs clearance stops prior to planned deliveries
• Responding to customer enquiries and providing them swift and accurate updates.
• Quoting the customer accurately, in a timely manner.
• Ensuring that all freight activities are cost-effective and identify cost-saving opportunities without compromising service levels by building relationships with the supplier.
• Ensuring that the shipments comply with relevant customs regulations and work closely with the customs team to issue related documentation.
• Checking T1‘s have been released upon delivery, if not, liaise with broker / partner
• Accurately enter shipment information into the TMS system.
• Accurately invoice shipments into the TMS system.
• Manage the daily operations of inbound, outbound and domestic freight, ensuring shipments are scheduled, tracked and delivered on time.
• Liaise and communicate with other Rhenus offices across the UK and Europe.
• Problem solving on a day-to-day basis.

What You Bring

• Excellent communication skills both written and verbal.
• Basic mathematical understanding.
• Good problem-solving skills.
• Ability to work under pressure in a fast-paced environment,
• Excellent level of customer service always.
• A professional manner and rapport.
• An enthusiastic, committed, flexible and can-do approach.
• Excellent organisational skills.
• A strong commercial awareness.
• A team player, who will help and motivate others.
• Experience in European Road Transport preferred but not essential.
• Proficient in Microsoft Office
• Has an eye for cost saving and a motivation to make money for the business.
• Being multilingual is preferred but not essential.

• Strong knowledge of shipping documentation, customs procedures, and international trade regulations.