Operations Manager

We have a fantastic Opportunity for an Operation Manager to join our team in Accrington on a full time permanent basis.

The role of the Operations Manager is to provide a local FTS management presence and operational service to customers. The Operations Manager is the primary point of contact for customers and suppliers within the area of responsibility. You will plan events and operations in accordance with FTS’s policies and procedures.

Key responsibilities

• Ensure safety standards are maintained at all times during external operational activity
• Have a detailed knowledge of the customer’s SLA
• Support the development of standardised major blockade management plans to include local safe systems of work, traffic management requirements, agreed pick up/set down points and staff and supplier information.
• Build strong relationship with key client personnel
• Liaise with external agencies/stakeholders, councils, police, etc. in connection with plans for rail replacement or other FTS operations
• Sense check vehicle diagrams and work with the relevant Diagrammer to ensure they are correct for the block.
• Attend Contract Review Meetings and Planning Meetings as required
• Visit coach/bus/taxi operators in accordance with the Supplier Engagement Plan and provide information to ensure database is updated after each visit/contact.
• Liaise with internal FTS functions to ensure service delivery requirements are met
• Seek any new business opportunities for FTS within area.
• Be flexible in the duties and the area in which you carry them out, which may vary from time to time depending on the needs of the business and your team.
• Build strong working relationship with opposite Operations Manager(s) to ensure all aspects of the role are covered, from operator visits to being visible on the ground during major work
• Work collaboratively with our internal teams to feedback and identify process and workflow improvements to improve client satisfaction.
• Attend all internal Operations meetings (H&S, Supplier Management, Operations Managers) to embed into the team and be compliant with H&S objectives
• Provide information to the SLT about Operator Standards, Driver Standards, Coach Standards, and customer perceptions of FTS Service Delivery, recommending where improvements can be made to optimise levels of performance.

Skills/Experience

• Customer engagement skills and commitment to achieving excellent service delivery
• Project management competency
• Strong manager with effective leadership skills
• Ability to engage and influence others
• Ability to develop and implement disciplined practices and procedures
• Solution finder with the ability to deal with complex information
• Ability to work under pressure
• Financial and budgetary competency
• Sound understanding of the coach & bus market and conversant with industry legislation
• Event/operations planning and management experience
• Project management