Welcome & Service Team Member

Summary

Working within a bustling atmosphere as part of passionate team, you'll play a core part in delivering fantastic customer service. You'll provide a warm welcome and give information about Sunnycroft and visits to Father Christmas to make sure each visitor has an enjoyable and memorable visit.

Contract/duration: Fixed term contract until 31-Dec-2026

This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What It's Like To Work Here

Reporting to the Welcome and Service Assistant Manager, you'll be working alongside the Site Manager. You'll be based at the front gates, welcoming visitors on their Christmas visit and coordinating visit times to make sure the operation runs smoothly.

The team are very enthusiastic about welcoming everyone and the excellent service our team provides plays a huge part in us fulfilling this goal.

What You'll Be Doing

From open to close, Sunnycroft will be open for visitors throughout December and you'll play an important role in greeting and helping our visitors.

No two days will be the same and you can expect to meet lots of different people and help ensure they have a fantastic experience visiting.

You’ll be welcoming people to the site, coordinating bookings, and ensuring that it all runs smoothly with the support of a dedicated Duty Manager. This role would suit anyone with a commitment to delivering great customer service.

Who We're Looking For

We'd love to hear from you if you're:

• focused on giving great service to everyone you meet
• motivated to help achieve team targets
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

National Trust place

Attingham Park, Atcham, Shrewsbury, SY4 4TP

Documents

Welcome & Service Team Member - A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 1st November 2026

To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.

If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at Sign in to view email

If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at [email protected] and we'll support you as best as we can. For examples of how, please see our supporting you page.

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.