Home Ownership Income Specialist

Are you experienced in leasehold services, service charge collection or shared ownership income management? We're looking for a Home Ownership Income Specialist to join Eastlight on a 12 month fixed term contract/secondment to play a key role in maximising income while delivering an outstanding service to our homeowners.

In this specialist role, you'll manage shared ownership rent, service charge and other homeowner debt, providing expert support to customers and ensuring income is recovered fairly, effectively and in line with legislation.

• Managing complex shared ownership rent and service charge arrears cases

• Supporting homeowners with repayment plans and financial guidance

• Progressing arrears recovery action in line with legislation and policy

• Preparing and attending court hearings, including liaison with solicitors where required

• Managing customer accounts, Direct Debits and annual charge reviews

• Providing specialist leasehold and homeownership advice

• Maintaining accurate records and ensuring compliance with relevant legislation

What we're looking for:

• Experience in leasehold, home ownership or housing income services

• Knowledge of service charge collection, arrears recovery and legal processes

• Excellent customer service, communication and negotiation skills

• Ability to manage complex cases and work independently

If you're passionate about supporting homeowners and have the expertise to manage complex income cases, we'd love to hear from you.