Customer Experience Advisor

Join the Team That Makes Jewellery Fun

At Jewells, jewellery is more than an accessory — it’s a way to express yourself, build your style, and celebrate everyday moments. We’re looking for Customer Experience Advisors to join our team and help create exceptional, confidence-building experiences for every customer who walks through our doors.

If you love working with people, enjoy a fast-paced retail environment, and want to be part of a brand where energy, style, and experience come first — we’d love to meet you.

What You’ll Be Doing

• Create exceptional experiences – Welcome customers, build connections, and make every visit memorable
• Style & advise – Help customers discover jewellery they love and build stacks that reflect their personal style
• Pierce with care – Deliver safe, professional piercing services once fully trained (training provided)
• Drive performance – Support store sales targets and contribute to team success
• Maintain standards – Keep the store and piercing studio clean, safe, and visually inspiring

Piercing Training & Requirement

Piercing services form a core part of this role for employees contracted to work more than 5 hours per week.

Where applicable, you’ll receive fully paid training and accreditation to become a certified Jewells piercer. Once trained, piercing services form part of your role responsibilities.

What We’re Looking For

• A positive, confident person who enjoys working with customers
• Passion for jewellery, fashion, and styling
• Strong communication and people skills
• A team player with a proactive attitude
• Retail or customer-facing experience is a bonus, but not essential

Why You’ll Love Working With Us

• Competitive hourly pay + commission
• Fully paid piercing training and accreditation
• Jewellery allowance and team discounts
• Career progression opportunities
• A supportive, fun, and energetic team environment