Customer Service Advisor

Company Description

Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple-award winner. Yes, our roots are in car-park management, however, we're so much more - expanding into new verticals to disrupt industry norms and elevate our sector with technology-led solutions that deliver measurable business impact for our clients, as well as improve the public's everyday experience of travel and parking.

Position

As a Customer Service Advisor, you will join our customer service team working in a fast paced contact centre, assisting customers with parking permit solutions. This role is handling inbound phone calls and dealing with administration duties - so if you can give excellent service over the phone and in writing, we need you!

To be the first line of support for customer contact over the telephone and via email

To assist all our customers with resolution to their car parking permit queries

Provide exceptional customer service at all times

Ensure the quality of work is generated to the highest standard

Provide friendly and efficient customer service

Adhere the IPC Code of Practise at all times, along with internal policies and procedures

Who you are

Experience within a fast paced, dynamic role

Customer service experience is essential - any background is welcome, for example retail, office, hospitality, care or leisure

Call Centre Experience Is Desirable But Not Essential

Organised and efficient with office administration - keeping our database up to date at all times and responding professionally to customers.

This role is subject to the successful applicant undertaking a DBS check.

Agena Values

We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.

Ambitious: we aim for world class service

Disruptive: we're here to change the industry

Ethical: we do things for the right reasons

Insightful: we use research to guide our decisions

Collaborative: We're better when we work together

Innovative: we help people see things differently

Salary: £26,436.80 per annum, from the 1st April 2026

Hours: 40 per week; Monday - Friday 9am - 5.30pm

Location: Lancing with hybrid flexibilities after probation period

Additional Information

Our selection process is as follows: Application - Competency Based Interview

Free onsite parking

Smart casual office dress code

You must be able to legally live and work in the UK

The postholder may be required to travel to external meetings on occasion by most effective means available

Benefits

We know there's more to life than work - that's why when you join Agena, you'll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.

Incremental holiday increases to recognise long service

2 volunteering days a year

Unlock your potential with our training, learning & development, and apprenticeship options throughout your career

Employee Assistance Programme - 24/7 confidential, independent and professional counselling

Cycle-to-work scheme

EV Charging points at office locations

Regular team/company socials

Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.

We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.

We are a Mindful Employer and are committed to supporting your mental health at work.

The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact ***email_hidden***

(No agency speculative contact - thank you)