Residential Lettings Manager

Company Description

Smith Woolley, Chartered Surveyors & Estate Agents, has been serving the property markets in Folkestone, Hythe, Ashford, and East Kent since 1929. The firm provides a full range of agency, professional, and property management services, supporting clients across diverse market sectors. Over more than ninety years, Smith Woolley has built a strong reputation for dependable expertise in property matters. This long-standing experience instills confidence in buyers, sellers, and landlords, ensuring high visibility and maximum exposure for their properties.

Role Description

The Residential Lettings Manager is a full-time role based in Folkestone. This role is responsible for overseeing all aspects of the residential lettings portfolio, including managing tenancies from initial enquiry through to move-in and renewal. Day-to-day activities include valuing and listing properties, coordinating viewings, preparing tenancy documentation, and managing compliance with relevant legislation. The Residential Lettings Manager will maintain strong relationships with landlords and tenants, address queries and issues promptly, and collaborate with colleagues to ensure high standards of customer service. The role also involves monitoring market trends, contributing to marketing activities, and supporting the continuous improvement of lettings processes and performance.

Qualifications

• Strong knowledge of lettings processes and Residential Lettings, with practical experience in Estate Agency environments.
• Experience in Property Management, including coordinating repairs, inspections, and compliance with safety and legal requirements.
• Understanding of Landlord/Tenant Matters, including tenancy agreements, deposit handling, and dispute resolution.
• Demonstrated Customer Service skills, with the ability to communicate clearly, manage expectations, and build long-term relationships.
• Excellent organizational and time-management skills, with attention to detail and ability to manage multiple properties and deadlines.
• Comfort with using property management software, CRM systems, and standard office applications.
• Knowledge of local property markets in Folkestone and the surrounding areas is highly beneficial.
• Relevant professional qualifications (e.g., ARLA or similar) or willingness to work towards them.

Salary

Competitive dependent on experience, plus performance related bonuses.

Please submit your CV and covering letter to Hazel Darkes, Office & Personnel Manager.

Email: Sign in to view email Tel: 01303 228702