Contact Centre Advisor | Customer Service Advisor | Telesales

Salary: 26,436 + bonus (OTE £32,000)

Location: Stoke-on-Trent

Hours of work: Monday to Friday, 8:30am-5:30pm

We are looking for a customer-focused and results-driven Contact Centre Advisor to join our team at Holdcroft Motor Group. This is an exciting opportunity for an organised and motivated professional who thrives in a fast-paced environment and is passionate about delivering high standards of customer service.

You will play a key role in handling inbound and outbound calls, managing internet enquiries, and ensuring customer service and MOT requirements are met seamlessly.

Your role

• Deal with inbound and outbound calls to provide a high standard of customer service when booking customers in for services, MOTs, and repairs across the group
• Respond quickly and efficiently to customer internet enquiries relating to service and repairs
• Proactively contact existing customers to discuss and book their service and MOT requirements
• Establish customer drop-off and collection requirements or arrange alternative transport where necessary
• Ensure service bookings and appointments are managed efficiently and meet set manufacturer criteria
• Upsell additional products to customers, such as seasonal products and extras, to hit KPIs

About You

• Has previous experience in a contact centre environment
• Demonstrates excellent customer service and sales skills with a friendly and professional manner
• Is organised, motivated, and able to achieve targets both individually and as a team
• Is IT and computer literate with the ability to use company systems effectively
• Can confidently handle conflicting demands in a busy environment
• Is passionate about providing exceptional service and supporting business goals

What we offer

• Salary structure with enhanced earning potential based on individual performance
• 31 days holiday
• Colleague referral bonus scheme (up to £1,000)
• Opportunities for professional growth and career advancement within a thriving organisation
• Ongoing training and development programs to enhance your sales skills and product knowledge
• A supportive and collaborative work environment that values your contributions
• Employee assistance programme

About Holdcroft

Holdcroft Motor Group is a leading automotive retailer committed to delivering exceptional customer service and building long-term relationships with our customers. We invest in our people, offering real career progression, ongoing development, and a supportive working environment where success is rewarded.