Quality Officer

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HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.

Supporting over 240,000 patients across a wide range of therapy areas, our experienced and compassionate teams work with individuals living with both rare and more common conditions. Our mission is to make patients' lives easier by removing the stress of managing treatment and providing reassurance that they are receiving safe, high-quality care every step of the way.

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We are currently looking for a Quality Officer to join our PV Team.

If you are passionate about making a real difference and are looking for a role with purpose, where your work has a positive impact on patients' everyday lives, we would love to hear from you.

Main Responsibilities

To support the delivery of Pharmacovigilance (PV) activities within HealthNet, assisting with the day-to-day processing, recording, follow-up and reporting of adverse events, product quality complaints and medical information queries to pharmaceutical company partners or regulatory agencies in accordance with contractual or regulatory requirements and internal procedures. The role will provide excellent customer service and support HealthNet colleagues in the identification and reporting of adverse events and other patient safety information, escalating issues as required to the PV Manager.

• Support the pharmacovigilance function by liaising with pharmaceutical company representatives, patients, healthcare professionals and internal colleagues to record safety and product quality information accurately.
• Process adverse events (AE), product quality complaints (PQC) and medical information (MI) queries in line with standard operating procedures, contractual requirements and required reporting timelines.
• Follow relevant standard operating procedures and work instructions to support patient safety and compliant PV processes.
• Compile relevant standard operating procedures and work instructions to aid in PV processes.
• Maintain accurate records and ensure information is entered, tracked and filed appropriately within relevant systems.
• Support AE, PQC and MI reconciliation activities with third parties, escalating discrepancies or overdue items to the Patient Safety Lead or PV Manager.
• Assist with the investigation of process deviations, late reports and reconciliation errors under guidance from the Patient Safety Lead or PV Manager.
• Support source data verification and quality checks as defined by SOPs to help maintain compliance and data integrity.
• Monitor the pharmacovigilance inbox and internal reports, ensuring information is triaged, actioned or escalated within required timeframes.
• Complete pharmacovigilance follow-up requests and reports, seeking guidance where clarification or escalation is required.
• Support audit readiness by maintaining accurate documentation and assisting with the preparation of information for internal and external PV audits.
• Performance monitoring — supporting KPIs, metrics, and compliance reporting.
• Motivating, coaching and mentoring direct reports.

What experience and skills are we looking for?

Essential

• Understanding of pharmacovigilance principles and the importance of accurate and timely patient safety reporting.
• Previous experience working in NHS, pharmacy homecare, pharmaceutical support services or another healthcare/pharmacy setting is desirable.
• Experience of following SOPs, work instructions and defined processes within a regulated or quality-focused environment.
• Knowledge of GxP and working within a Quality Management System is desirable.
• Good administrative experience, with the ability to maintain accurate records and manage confidential information appropriately.

Qualifications

• GCSE or equivalent pass in Maths and English Language.
• Relevant professional qualification (GPvP / Pharmacy) (desirable).
• High level of IT competence and ability to work confidently across the full Microsoft Office suite of applications and in other cloud-based third-party applications.

What we offer

• Competitive salary structure
• 25 days holiday + bank holiday
• Pension Scheme
• Ongoing training and development
• Professional registration fees paid
• Employee Assistant Programme including 24/7 hour access to remote GP appointments.
• Refer a friend scheme
• Uniform provided
• Kit bags for all Homecare Nurses
• Eyecare Vouches
• Perks and benefits via Perkbox
• Long service awards.

If the role sounds of interest, and you want to be a part of a company who truly places our patients at the heart of everything we do, please feel free to apply through our careers page and join us in making a difference.

Please note: Due to a high volume of applications, we usually receive, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will shortly be in touch.

Please note: Due to the volume of applications we receive, we may not be able to respond to all applicants individually. If you are selected for interview, we will be in touch.