Psychology Triage Assistant

Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.

About The Role

We are seeking a motivated and detail-oriented Psychology Triage Assistant to join our team at Psicon. This role is ideal for someone passionate about supporting psychological services and contributing to high-quality care for adults, children, and young people. You will provide essential clinical administrative support, assist with psycho-educational courses, and help maintain the smooth running of our service.

This role is a Fixed Term Contract for 6 month but could be extended. The role is based in the centre of Canterbury, Kent (Please note there is no onsite parking) . Our working week for this role is Monday-Friday, hours are 09:00-17:00.

Principal Duties And Responsibilities Include

• Support the safe, effective and timely triage of neurodevelopmental referrals across relevant services and NHS-commissioned pathways.
• Review referral information against pathway criteria, identify gaps and escalate clinical risk, safeguarding concerns, urgent presentations or out-of-scope referrals appropriately.
• Maintain accurate clinical records, update electronic systems and produce clear reports in line with professional standards and service protocols.
• Liaise sensitively with clients, families, carers, schools and professionals to support a holistic approach to care.
• Contribute to clinical meetings, audit, outcome monitoring, literature searches and service improvement activities.
• Provide competent clinical administrative support and contribute to the smooth running of Psicon.

Person specification

• Essential: An undergraduate Psychology degree conferring Graduate Basis for Chartered Membership of the British Psychological Society, or eligibility to obtain it.
• Knowledge of autism and ADHD across the lifespan, with an understanding of safeguarding, confidentiality, consent, clinical risk and professional boundaries.
• Experience in a health, social care, education or similar setting involving contact with clients or families.
• Clear, compassionate communication; strong organisation and attention to detail; and the ability to gather, review and summarise information accurately.
• Confidence using Microsoft Office and learning electronic clinical record systems, with the ability to work collaboratively, follow direction and use supervision effectively.
• A commitment to person-centred, neuro-affirmative and inclusive practice, continuous learning and Psicon’s values.

Desirable: Experience of neurodevelopmental services, referral screening, structured information gathering, safeguarding procedures, audit, data collection or report preparation.

• Further relevant psychology training, evidence of continuing professional development, and an interest in a career in psychology or neurodevelopmental services.

Working at Psicon

We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of;

• The best possible customer service.
• The most efficient and effective clinical work.
• A thriving and engaged workforce.
• A truly inclusive organisation.

Benefits Include

• Annual leave of 32 days a year (inclusive of bank holidays).
• Flexible annual leave scheme providing the ability to buy or sell back additional days.
• Well-being days.
• Birthday lie in.
• Pension scheme (with the option of enhancing via salary sacrifice).
• Cycle to work scheme.
• Employee Perks via Psiconnect – our reward gateway packed with discounts.
• Access to the Blue Light Card membership.
• Pastry Mondays.
• Funded social events.
• Staff well-being bursary scheme.

Additional Information / Contacting Us

• For further information please email Sign in to view email or call the Psicon Recruitment Team on 03308 383 105 for more information.
• Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you.
• Please note, Psicon operate a ‘safer recruitment’ policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK.