Central Administration Assistant

Department: Claims Management

Location: Stoke

Location: On-Site, Stoke-On-Trent - ST1

Hours: Full-Time, 37.5 Hours per week

Davies are looking for a Central Administration Assistant to join our talented Property team at our Stoke office.

The purpose of this position is to provide administrative support by processing all correspondence via email & post, ensuring these are attached to the claim within a set timescale. Aiding on a range of other general administrative duties.

What will your day look like

• Accurately categorise and index all incoming items to the correct claim.
• Sort, categorise and scan all incoming post.
• Outgoing post: Print, envelope and frank.
• Arrange courier collections where required.
• Processing post requests from handlers regarding incoming/outgoing post eg. Sending out cheques, returning policy holder’s original documentation, locating original post for handlers
• Cheque audits – ensuring cheques are showing on claims, chasing handlers/adjusters for information on what action is to be taken.
• Arrange catering facilities for both internal and external meetings.
• Ensure stationary levels are maintained.
• Distribute refreshment supplies in all kitchen areas to ensure appropriate levels are maintained.
• To carry out any reasonable instruction given by their senior manager, in line with business requirements

Knowledge and Abilities

• Excellent computer literacy.
• Good accuracy and attention to detail.
• Able to work under pressure.
• Fast accurate keyboard skills.
• Must be a confidential communicator, both verbal and written.
• Good interpersonal skills.
• The ability to organise own workload.
• Ability to work in a fast paced and changing environment.
• Ability to prioritise.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan