Customer Service Representative - Customer Care

Are you looking for a role where you can use your excellent customer service skills? HomeServe's Customer Care team in Walsall ( WS2 7BN) are recruiting Customer Service Representatives to help customers who are considering cancelling their policies and wishing to explore their options.

Salary: £28,000 per year

Contract: Permanent, Full-time (40 hours per week)

This is a fully flexible, full-time role based in our Contact Centre. Successful candidates must be able to work 40 hours per week on a rotating shift pattern within the following operational hours:

Shift Rotation (4-weekly cycle)

Monday to Friday: 8.00am – 8.00pm (8.5-hour shifts with a weekend off)

1 in 2 Saturdays: 8.00am – 4.00pm (plus 4 weekdays worked)

1 in 6 Sundays: 10.00am – 4.00pm (plus 4 weekdays worked)

Bank Holidays will be on a rotational basis included within the rotation above

Where will I work?

You’ll be based full-time at our Walsall office ( WS2 7BN) during your probation period. Once you've successfully passed probation, you'll be eligible for our hybrid working model. When the time comes, we’ll do our best to schedule late shifts and weekends to be worked from home, wherever possible.