Hotel Services Manager - Rush Court Care Home

Hotel Services Manager – Rush Court Care Home CQC rated Good

Annual Salary: £42,223 + benefits

Permanent, Full-time – 40 hours a week

Rush Court, Shillingford Road, Wallingford, Oxfordshire, OX10 8LL (remote location, own transport ideal)

Elizabeth Finn Homes do not currently provide sponsorship, but we welcome applications from those who have a right work in the UK.

Elizabeth Finn Homes is a leading provider of high-quality care for older people, renowned for delivering exceptional standards across our homes in the UK. We are committed to recruiting people from a variety of backgrounds with different lived experiences to ensure the environment for our colleagues and the offer to our residents is as considered and inclusive as possible. Our values guide us in how we work and push us to be a compassionate and caring care provider.

About the Role

We are looking for a Hotel Services Manager to manage the provision of a high quality and efficient food, beverage, cleaning and laundry service to the Home.

1. To ensure that all food & beverages served meets residents needs and EFHL standards

• To provide and maintain high quality, nutritionally balanced and well presented menus, meals and snacks within budgetary constraints

• To be responsible for the preparation and cooking of all meals and the distribution of food and beverages

• To cater for all special functions and to provide meals for visitors as necessary.

• To communicate regularly with residents to ensure their personal dietary needs are being met. Liaising with Nursing Staff/Senior Support Manager with regard to any special diets.

• To plan and cater for a minimum of 12 appropriate and exciting special days annually in consultation with the General Manager and Social Events staff.

2. To ensure that cleanliness is maintained throughout the home and domestic services meet residents needs and EFHL standards

• To ensure that Resident’s rooms are cleaned according to schedule and Residents needs and requirements.
• To ensure that all other areas of the home are regularly cleaned and well presented.

• To ensure that kitchens and all other food preparation areas are cleaned and maintained according to EFHL and statutory requirements.

• To ensure that laundry services are efficient and meet Residents needs and requirements

3. To administer the hotel services and resources

• To order and check in, all kitchen and housekeeping supplies, maintaining stock control systems and accurate records in line with EFHL policy and procedures.

• Monitor, record and ensure expenditure is in accordance with the budget set for the Home reporting any variances to the General Manager. Participate in budget preparation.

• To be responsible for the supervision of all housekeeping and kitchen staff and to organise staff rotas and holidays providing adequate cover at all times.

• To recruit and select kitchen and housekeeping staff with the General Manager.

• To ensure compliance with all Domestic and Food Hygiene, Health and Safety and COSHH regulations, training all staff in the same and maintain up to date training and statutory records.

• To ensure the safe storage of all food stuffs, to control the stock rotation and to ensure the economical use of all supplies.

• To ensure all kitchen and domestic equipment is correctly and safely used reporting any mechanical defects and any accidents, incidents or complaints are recorded and reported in line with EFHL policy.

Qualifications & Skills

Essential Criteria

• Minimum 5 GCSE's
• Intermediate Food Handling Certificate
• NVQ Level II/III or equivalent in Food/Catering.
• Previous management experience in Catering and Housekeeping for a significant number of people.
• General administration skills with proficiency in:
  • Spreadsheets
  • Word processing
  • Stock control

Desirable Criteria

• Knowledge of Dietetics for Older People.

To Apply

Interested candidates are invited to submit a CV and supporting statement that covers their suitability for the role and how they work in line with our four values of bring love, welcome all, inspire more, act with purpose.

For more information on working in our team or to have an informal visit please contact us on 01491 837223 .

In return for the wonderful contribution our employees make we offer the following benefits:

• Enhanced pay for family leave
• 25 days holiday per year plus Bank Holidays
• Group pension plan with option to join the more generous scheme with a 9% employer contribution on a salary sacrifice basis
• Occupational sick pay after 6 months' service.
• Wellbeing support through various initiatives including an employee assistance programme with free counselling and Mental Health First Aiders.
• Opportunity to earn rewards via Care Friends which you can cash in when you choose
• Free Blue Light card – provides members with thousands of amazing retail discounts
• Cycle to work scheme
• Long service awards
• Apprenticeships, continuous learning and development, professional development and study support opportunities
• Free DBS unless leaving during probation
• Uniform provided
• Free on-site parking
• Subsidised meals while on duty

Safeguarding

In the process of recruitment, selection and appointment Elizabeth Finn Homes implement a range of procedures and actions including Police/Enhanced DBS Checks to ensure our employees, residents and everyone is safeguarded, and abuse is prevented. This is in line with our company values, which are Bring Love, Inspire More, Act with Purpose and Welcome All.

Criminal record checks

As this role involves a regulated activity, successful applicants will undertake an enhanced DBS check, with barred lists check, and any offer of employment will be dependent on a satisfactory outcome. Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record.