CUSTOMER ADMINISTRATOR

Lebus Upholstery, which was established in 1840, has become one of the largest furniture manufacturers of UK produced upholstery, based in North Lincolnshire. We have a modern purpose-built 250,000 square feet factory supplying a wide range of furniture retailers across the UK and Ireland.

Join the team at Lebus Upholstery Ltd

Salary: £27,686.16 per annum

Contract: 12-month fixed-term contract (maternity cover)

Reporting to: Head of Customer Service and Sales

About The Role

Lebus Upholstery is looking for an organised, proactive and customer-focused

Customer Administrator to join our team on a 12-month fixed-term contract covering maternity leave.

This is an important role within our Customer Service and Sales department, acting as a key point of contact for customer accounts and helping to ensure orders, enquiries and service issues are handled accurately and efficiently.

You will take responsibility for the day-to-day administration of customer accounts, maintaining strong relationships with retailers, agents and representatives, while ensuring queries are resolved promptly and a high level of customer service is consistently delivered.

If you have excellent communication skills, a keen eye for detail and enjoy working in a busy, customer-focused environment, we would love to hear from you.

Key Responsibilities

• Order management: Collate customer orders, input parts orders and follow up on outstanding orders and enquiries.
• Customer service: Manage and respond to customer enquiries received by email, fax and telephone, ensuring all requests are logged and actioned appropriately.
• Query resolution: Resolve customer queries relating to orders, products and service issues, ensuring timely and effective outcomes.
• Key account administration: Maintain accurate order information and account details for key retail customers, including OFL, Next and Very.
• Account reconciliation: Review Next debit notes, identifying opportunities for repayment, resolution and dispute management.
• Spare parts: Provide pricing for spare parts orders, process requests and chase outstanding items where necessary.
• Complaints management: Log product complaints with the relevant upholsterers, update their websites and follow up to ensure issues are resolved.
• Collections: Arrange and action collections as required.
• Sales support: Liaise with agents and representatives regarding sales enquiries and customer service matters.
• Customer communications: Keep customer contacts informed of product discontinuations, promotions and other relevant updates.
• Retailer relationships: Communicate with retailers to agree actions, resolve issues and maintain positive working relationships.
• Order and service follow-ups: Proactively chase outstanding orders and customer service resolutions.
• Samples and product information: Arrange fabric swatches, point-of-sale materials (POS), samples and specifications as required.
• General administration: Provide wider office and administrative support when needed.

About You

We are looking for someone who is reliable, well organised and committed to delivering excellent customer service.

The Ideal Candidate Will Have

• Excellent verbal and written communication skills.
• Strong organisational skills and the ability to manage multiple tasks and priorities.
• A high level of accuracy and attention to detail.
• A confident and professional telephone manner.
• Good problem-solving skills and a proactive approach to resolving customer queries.
• The ability to build and maintain positive relationships with customers and colleagues.
• Good IT and administration skills, with confidence in maintaining accurate records.
• The ability to work independently while contributing positively to a busy team.

Salary and working hours

Annual salary: £27,686.16

• Monday to Thursday: 8:15 am – 4:45 pm
• Friday: 8:15 am – 3:30 pm

Contract length: 12 months, covering maternity leave.

Why join Lebus Upholstery?

This is an excellent opportunity to join an established upholstery business in a varied and rewarding customer administration role.

You will play an important part in supporting our customers, maintaining key account relationships and ensuring the smooth running of our customer service and sales operations.

How To Apply

If you are customer-focused, organised and ready to make a difference, we would love to hear from you.

Please apply below

Closing date for applications: 23rd October 2026.

Join Lebus Upholstery Ltd and become part of our customer service team.

Previous experience in customer service, sales administration or account administration would be advantageous.