Control Room Operative

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email ***email_hidden***

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke-Free Environment Policy . For help to quit smoking please contact our Help Me Quit Team About Help Me Quit - Aneurin Bevan University Health Board

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

The Agenda for Change Pay Award for 2026/27 is effective from 1st April 2026.

Please note successful applicants with a start date from 1st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086

Job Overview

We are seeking a dedicated and professional Control Room Operative to join Aneurin Bevan University Health Board Security Team. You will play a key role in providing a high‑profile, uniformed security presence across our sites, helping to keep patients, visitors, staff and assets safe.

Working independently and as part of a wider facilities team, you will respond to incidents, prevent and deter crime, support clinical staff, and promote a strong pro‑security culture throughout the Health Board.

This is a varied and challenging role suited to individuals who remain calm under pressure, communicate effectively, and are committed to public service.

Main duties of the job

• Provide a comprehensive security service across Health Board sites
• Respond promptly to security incidents, alarms and emergencies
• Deter, prevent and investigate criminal activity
• Carry out regular patrols on foot and by vehicle
• Support investigations, including evidence gathering and report writing
• Assist clinical staff with challenging behaviour using approved de‑escalation and intervention techniques
• Escort cash and valuables when required
• Maintain accurate incident reports, logs and records
• Work closely with Police, Fire, Ambulance and other external agencies
• Support facilities and estates teams during out‑of‑hours periods
• Participate in emergency planning, major incident response and specialist training (e.g. CBRN, fire, evacuation)

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Qualifications And Knowledge

Essential criteria

• Good basic education e.g GCSE or equivalent
• Knowledge acquired through on the job training and experience i.e. restraint, breakaway techniques, SITO qualification
• Full clean UK driving license

Desirable criteria

• SIA Door Supervisor Licence
• Previous Training in Control & Restraint & physical intervention skills
• Lift evacuation training

Experience

Essential criteria

• Experience of working in a front-line security position with direct contact with clients or transferable experience from another front line role
• Able to work as part of a team as well as on own initiative

Desirable criteria

• Previous Security experience
• Previous Healthcare experience
• Previous knowledge of CCTV systems, fire alarms, Access Control - PAC, intruder Alarm Systems
• Knowledge of Law and offences relating to security industry

Skills and Attributes

Essential criteria

• Ability to work on own initiative and minimum supervision
• Excellent communicator (both verbal and written)
• Ability to carry out several different tasks simultaneously
• Ability to maintain accurate records
• Keyboard and computer skills
• Integrity and discretion
• Good timekeeping
• Ability to keep calm under pressure
• Smart, professional appearance
• Flexible approach to work
• Team player
• Customer focused
• Organised and methodical
• Confident

Desirable criteria

• Knowledge of MS office
• Health & Safety Awareness

Other

Essential criteria

• The post holder will be required to have a good level of physical fitness

Desirable criteria

• Welsh Speaker (Level 1) or willingness to work towards