Welcome Team Team Leader

We are looking for a high achieving individual who can engage, lead and develop the Private Car Validations Team; a pro-active thinker who can support & implement a clear strategy, is professional and has a strong ability in coaching and developing.

This is a fantastic opportunity for someone looking to grow their career with Acorn.

We aim to give you more than a job, we want to give you a place to grow and help you achieve your goals.

Role: Team Leader

Department: Private Car Welcome Team

Location: Liverpool Mersey Chambers / Hybrid

Working Hours: 37.5 hours between Monday to Friday, 8:00am and 7:30pm on a three-week rolling rota, including 1 in 3 Saturdays 09:00-17:30.

What you will be doing

• Reporting to the Validation Team Managers
• Maintaining department KPI’s with a firm focus on exceeding targets
• Resolving team queries by demonstrating clear understanding of process & procedures with a focus on first and accurate contact resolution
• Demonstrating your ability to improve your team’s performance through coaching and training
• Supporting Audit reporting, feedback & quality control for the team
• Contributing to development and implementation of new team processes along with the design and delivery of the departments training
• Utilising experience and knowledge to provide mentoring and side-by-side coaching to all staff
• Completing 1-2-1 training / development sessions and return to work interviews
• Supporting general day to day team leadership, including admin tasks, daily plans and allocating workloads & ensuring that the daily running of the team is not compromised in any way
• Ensuring that team members are carrying out their duties and responsibilities in accordance with instructions
• Motivating and encouraging all members of the team
• Ensuring lunch break times or rota are maintained
• Ability to handle complaints effectively

What we’re looking for

• Good communication and interpersonal skills
• Motivated to coach and engage a team to results
• Excellent time management, planning and organisational skills with the ability to prioritise your workload and assist the team’s workload management to deliver on challenging deadlines
• A tenacious commitment to exceed KPI Targets
• Comfortable and working knowledge in Microsoft Excel, Word, and Outlook
• Ability to communicate well at all levels both verbally and in writing
• Excellent standard of numeracy and literacy to pull, maintain and manipulate reports
• Polite and professional
• Great attention to detail

You must have at least 6 months continuous employment within Acorn Insurance/Granite, however no previous supervisory or management experience is required. You must not have any live warning, written or verbal on file within the last 6 months. All other standard housekeeping requirements are expected such as good time keeping and attendance record.

Important: please advise your current manager of your intention to apply.

Please direct any questions to the ***email_hidden*** and not to the department manager.