Senior Marketing Consultant

About The Role

Join the RAC as a Senior Marketing Consultant and play a key role in delivering customer-focused marketing activity that supports business growth, customer engagement and commercial performance.

We're currently recruiting for two Fixed-Term Contract opportunities within our Marketing team, with one contract for 6 months and the other for approximately 9-12 months. While each role has a different area of focus, both provide the opportunity to lead integrated marketing campaigns, develop customer communications and work closely with stakeholders across the business to deliver measurable results.

Working within our Brand & Communications team, you'll take campaigns from planning through to delivery and optimisation, using customer insight and performance data to continually improve outcomes. You'll work across email, web, app and other customer channels, ensuring every communication is relevant, effective and aligned to customer needs.

We're looking for marketing professionals who enjoy a varied role, can manage multiple priorities and are comfortable balancing creativity with commercial thinking. You'll be equally comfortable developing campaign plans, working with stakeholders and analysing results to identify future opportunities.

What you'll do

• Manage end-to-end customer marketing campaigns, from planning and briefing through to launch, measurement and optimisation

• Deliver and optimise CRM communications across email, SMS, push notifications and other customer channels

• Use customer insight, segmentation and performance data to improve targeting, engagement and campaign effectiveness

• Manage customer-facing content across web, app and other owned digital channels

• Develop and implement testing plans to improve campaigns and customer journeys

• Work with colleagues across Marketing, Digital, Insight, Product and Operations to deliver activity aligned with business priorities

• Analyse campaign performance and recommend practical improvements

• Support customer communications, promotions, events and wider marketing initiatives

• Manage campaign budgets, approvals, purchase orders and supplier relationships where required

• Ensure all marketing activity is clear, compliant, customer-focused and aligned with relevant regulatory requirements

What you'll need

• At least 2-3 years' experience in a marketing or customer communications role, delivering end-to-end campaigns

• Strong customer communications experience, including hands-on email marketing activity

• Experience managing content across digital channels, including web and app

• Familiarity with CRM or marketing automation platforms such as Bloomreach, plus a good understanding of customer journeys, segmentation and campaign performance

• Strong communication, stakeholder management and organisational skills, with the ability to analyse results and manage multiple priorities

Location & Salary

Location: Bradley Stoke, Bristol (hybrid working, Tuesday and Wednesday in the office and three days remote)

Salary: Aligns with market and experience.

As a Senior Marketing Consultant at the RAC, you'll get benefits that go the extra mile

• Earnings That Motivate – enjoy a competitive salary plus automatic enrolment in our ‘Owning It Together’ Colleague Share Scheme – a unique opportunity to share in RAC's future success and be rewarded for the exceptional work you deliver.

• Tools to Drive Your Future – get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings.

• Time Off That Matters – enjoy 25 days annual leave, plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments.

• Financial Security & Perks – pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term. Qualifying earnings apply.

• Wellbeing That Works for You – our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.

• Extras That Make a Difference – access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you'll automatically join our Colleague Share Scheme, giving you a stake in our collective success.

Why the RAC?

For more than 128 years, we've been keeping drivers moving, and today we're trusted by over 15 million members. We're also trusted by our people, with a 4.5-star Glassdoor rating showing that the RAC is a place where support, ambition and opportunity go hand in hand.

We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we'll be with you every step of the way to help you grow and develop your career.

Please note: We're recruiting for two Senior Marketing Consultant FTC opportunities. During the recruitment process, shortlisted candidates may be considered for either role, depending on their experience and strengths.