Client Care Advisor

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Front of house. Heart of the hospital.

Salary £26,436.80 per annum Contract Permanent Working hours 40 hours per week Location Sevenoaks, TN13 Closing Date: 4 November 2026, midday

Independently owned and proud of it, we’re a practice where people come first: our clients, their pets and our team.

We’re looking for a Client Care Advisor to join the front-of-house team at our purpose-built hospital in Sevenoaks. If you’re the person people instantly relax around, can handle a ringing phone, a worried owner and a full waiting room without losing your warmth, and want to work somewhere care starts the moment someone walks through the door, this is the role for you.

What The Day Looks Like

You’ll be the first voice clients hear and the first face they see. Welcoming owners and their pets, answering calls, booking appointments, keeping the diary running smoothly, taking payments and answering questions about their pet’s care. Some days that means a puppy’s first vaccination; others it means spotting an emergency on the phone and getting that patient seen fast, or supporting an owner through one of the hardest moments they’ll face. You’ll work hand in hand with our vets and nurses, and your judgement will matter: this is client care where you’re trusted to think, not just follow a script.

Where you’ll be doing it

Our hospital has three dedicated theatres, separate dog, cat and exotics wards, a full imaging suite and in-house labs, all under one roof. You’ll be the link between our clients and everything that happens behind the scenes.

Most of our clients have unlimited consults too, so you’ll get to know the regulars, their pets and their stories. That means real relationships rather than one-and-done visits.

You’ll fit right in if you…

• Love talking to people and genuinely care about giving them a good experience
• Stay calm and kind when things get busy, or when someone’s having a tough day
• Communicate clearly, whether that’s with an anxious owner or the vet running the consult
• Are organised, quick to learn new systems, and like keeping things running smoothly
• Enjoy being part of a close team who look out for each other

Previous vet experience is a bonus, not a must. If you’ve worked in retail, hospitality or any customer-facing role, we’d love to hear from you.

What’s In It For You

• Team spirit: a friendly, supportive front-of-house team working alongside vets, nurses and ACAs who value what you do
• Development: training and support to grow your skills and confidence
• A real stake: at Pennard Vets, every member of the team is an employee owner of the practice

Tempted but not quite sure yet?

Apply with your CV, or just message us for an honest, no-pressure chat first. Email Sign in to view email and CC [email protected]

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Pennard Vets is an equal opportunities employer. We welcome applications from all qualified candidates regardless of background.

If you need any adjustments to the application or interview process, just let us know.

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About Pennard Vets

At Pennard Vets, every member of our team is an employee owner of the practice, committed to ensuring our service goes beyond the ordinary. We’re creating an environment that looks after the people that look after the pets. We’re 125 years old, and by operating in this way, we’ll continue to grow for the next 125 years, and beyond.[/vc_column_text][/vc_column][/vc_row]