Operations Assistant

TIP Group

Date: 2 weeks ago

City: Stafford, England

Contract type: Full time

We’re TIP Group – a proud Great Place to Work – and we’re looking for a proactive and organised Operations Assistant to join our team.

This is a varied, hands-on role where you’ll be right at the heart of the operation, helping to keep our HGV trailer fleet, yard activity, compliance and customer bookings running smoothly.

This isn’t a traditional office-based admin role. You’ll be working from a Portakabin on a busy operational yard and regularly moving between the cabin and the yard in all weather conditions. It can be cold, wet, muddy and noisy at times, so you’ll need to be comfortable working in a practical, industrial environment.

If you’re organised, resilient, comfortable using systems and happy working in a hands-on environment, this could be a great move for you.

What You’ll Be Doing

Checking HGV trailers in and out of the site using a tablet, making sure all information is recorded accurately

Carrying out regular yard checks, ensuring trailer locations and availability are correctly reflected on our systems

Booking compliance work, servicing and other required maintenance to keep our fleet operating safely and efficiently

Allocating and issuing work to technicians, helping the workshop keep jobs moving throughout the day

Raising start-up numbers for external vendors and ensuring the relevant information is recorded correctly

Reserving trailers for customers using our in-house fleet management system

Creating and updating customer rates within the system

Making sure our systems are kept accurate and up to date, including trailer movements, customer information and fleet status

Uploading and maintaining documents and compliance records

Using Excel for basic administration, tracking and operational tasks

Working closely with technicians, customers, vendors and the wider operations team to keep everything running smoothly

What You’ll Bring

Good administration and organisational skills with strong attention to detail

Confidence using computer systems, tablets and other digital tools

Basic Microsoft Excel experience

Good customer service and communication skills with a professional telephone manner

The ability to prioritise different tasks in a busy operational environment

A proactive mindset and willingness to take ownership of your work

Comfortable working in a Portakabin and active HGV yard environment

Happy working outside when required, including in cold, wet and poor weather conditions

A practical attitude — this is an operational site, not a corporate office environment

A good sense of humour – we work hard, but we like a laugh too

Why TIP?

Because culture isn’t a poster on the wall and it’s something you should feel every day. We’re good at what we do and we put people first. We invest in your growth, value your voice, and genuinely care about our team. We don’t just say we’re a Great Place to Work – we prove it. IT’S HOW WE ROLL.