Inflammatory Bowel Disease (IBD) Coordinator

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Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

The Gastroenterology Directorate has an exciting opportunity for an Inflammatory Bowel Disease (IBD) Pathway Coordinator. This pivotal role is key to supporting the effective management and coordination of patient pathways within the Gastroenterology service. The post holder will work closely with multidisciplinary teams and key stakeholders to ensure high standards of patient care, facilitate efficient service delivery, and contribute to the continuous improvement of the IBD pathway across the Directorate. The successful candidate will play an important role in enhancing the patient experience by supporting timely access to care and maintaining effective communication throughout the patient journey.

Main duties of the job

The role will include management of patient pathways, oversight of waiting lists, administration of the IBD helpline, clinic booking and scheduling, maintenance of patient databases, and ensuring timely communication with patients and healthcare professionals.

They will work within dedicated speciality clinical areas to facilitate the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.

The post holder will implement all administrative processes along the patient pathway, to ensure the patient’s journey is managed efficiently and in accordance with agreed targets and priorities.

Provide cross-cover to ensure a consistent and effective administrative service is maintained at all times across the Gastroenterology service.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025–2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.

We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others

Qualifications And/or Knowledge

Essential criteria

• Educated to A level standard or equivalent qualification or sufficient relevant experience.
• Relevant practical experience incorporates the use of Myrddin Administration System and Clinical Workstation for recording or validating of clinical activity to diploma level equivalent.
• Previous experience of, or exposure to, validation elements required to maintain accurate patient pathways on Myrddin.

Desirable criteria

• Knowledge of Gastroenterology pathways

Experience

Essential criteria

• Experience of writing and ability to produce documents
• Experience of analysing and interpreting information to identify variance in performance and identifying solutions
• Knowledge of RTT Waiting Times
• Experience of outpatient booking
• Experience of maintaining databases, spreadsheets and producing accurate administrative reports.

Desirable criteria

• Experience of implementing service improvement
• Understanding of how to interpret analytical data

Skills

Essential criteria

• Ability to develop and maintain communication both verbal and in writing
• Ability to identify key issues and problems in a situation
• Ability to apply influencing and negotiation skills necessary to achieve successful outcomes.
• Analytical and problem-solving skills IT literacy skills including a well-developed knowledge of excel

Desirable criteria

• Awareness of the current NHS climate including necessity for improvement