Employment Support Adviser

Salary: £25,875-£26,262 per annum (depending on experience)

Location: CXK Hastings (5 days a week onsite)

Contract: Permanent, Full Time, 37 hours per week

Reports to: Hastings Youth Hub Manager

Job Purpose

• Provide a welcoming and inclusive first point of contact for young people, visitors, partners and employers accessing the Hub.
• Engage with visitors to understand their needs, provide initial employment support and connect them with appropriate staff, activities and partner services.
• Support participants with job searching, CVs, applications, digital skills and access to online employment and support services.
• Coordinate appointments, drop-ins and activities, while maintaining accurate attendance, participant and follow-up records.
• Support the effective day-to-day operation of the Hub and provide front-of-house assistance to participants accessing CXK’s wider employment and youth services.

Main duties and responsibilities

• Welcome young people, visitors, partners and employers, identify the purpose of their visit and connect them with the appropriate support.
• Provide practical employment support through job searching, CV development, online applications, interview preparation and access to digital services.
• Support young people to use the Hub’s open-access IT facilities safely, confidently and effectively.
• Identify visitors’ immediate needs and signpost or refer them to relevant CXK services, partner organisations, activities and specialist support.
• Coordinate and support appointments, workshops, drop-ins, employer events and partner activities, providing visitors with accurate information about available opportunities.
• Maintain accurate attendance, visitor and participant records and support the collection of outcomes, feedback and satisfaction information.
• Undertake follow-up contact with participants to monitor progression, confirm sustained outcomes and encourage continued engagement.
• Assist in the Manager in for the day-to-day operation of the Hub, including being responsibility of reception cover, telephone and email enquiries, room bookings and oversight of shared facilities.
• Work closely with colleagues delivering youth employability and supported employment services to ensure visitors experience coordinated support and effective handovers.
• Maintain a welcoming, inclusive and safe environment, complying with safeguarding, data protection, equality, health and safety and CXK procedures.
• Act as a key holder for the building and liaise with CXK’s Head Office teams as required to support the safe and smooth running of the Hub.
• Undertake any other reasonable duties that may be required from time to time. The duties may be changed and/or varied to meet changing circumstances at the discretion of CXK management.

All appointees will be subject to an enhanced DBS Check.