Customer Care Advisor

Location: Comfort House, Batley

Salary: £25,374.00 per annum

Hours: 37.5 hours per week

At HSL Chairs, we've been helping people enjoy greater comfort in their homes for generations. As a proud family-run British business, we believe that great customer experiences start with great people!

Our vision is simple: to change the way people think and feel about comfort. Every day, we help customers find comfort, independence, and confidence in their homes, and our Customer Care team plays a vital role in making that happen.

The Customer Care team is often both the first and last touchpoint in a customer's journey with HSL. Unlike many contact centres, we're not focused on call volumes, targets, or rushing customers through conversations. Every customer contact matters. Every situation is unique. We want every customer to feel genuinely listened to, cared for, and valued, as though they were the only customer you've spoken to that day.

If you're someone who enjoys helping people, takes pride in solving problems, and can balance professionalism with empathy, we'd love to hear from you!

Benefits

• Health cash plan (dental, optical and more)
• Westfield Rewards discounts and gym memberships
• Generous colleague, friends and family discount
• 30 days' holiday, rising to 33 with service
• Contributory pension and death-in-service cover
• Discretionary bonus
• Free onsite parking
• Colleague events throughout the year

Key Responsibilities

• Deliver outstanding customer service across all channels
• Handle enquiries via phone, email and correspondence
• Support customers with orders, repairs, refunds, replacements and deliveries
• Investigate and resolve complaints effectively
• Produce high-quality written communication
• Keep customers informed throughout their journey
• Schedule appointments and support home visit teams
• Work closely with colleagues to resolve issues
• Maintain accurate customer records
• Meet service standards and deadlines while maintaining attention to detail

About You

We're looking for someone who puts people first and genuinely cares about delivering great service. You'll be:

• Warm, friendly and approachable
• An excellent listener and communicator
• Empathetic, patient and supportive
• Calm and resilient under pressure
• Organised with strong time-management skills
• Adaptable, positive and customer-focused
• Committed to doing the right thing for customers and colleagues

Skills & Experience

• Previous customer service or contact centre experience
• Experience handling enquiries and complaints
• Excellent telephone and interpersonal skills
• Strong written communication skills
• Good IT skills, including Microsoft Office and CRM systems
• Strong problem-solving abilities and attention to detail
• Experience in furniture, retail, logistics or delivery sectors is advantageous but not essential

At HSL, you're joining more than a company. You're becoming part of a family business built on trust, care and long-term relationships.

Ready to Apply?

If you're passionate about delivering exceptional customer experiences and want to join a business that values its customers and people, we'd love to hear from you.

Apply today and help us change the way people think and feel about comfort!