Service Manager

We're Hiring

BHG Marine is looking for an experienced service manager to organise and oversee service and production of small craft & outboards. The role will ideally suit someone with a marine, technical & management background.

Founded in 1947 BHG Marine has enjoyed a long-standing presence in the boating industry. Now part of the Berthon group, BHG is based on the Lymington River in Lymington Marina. We offer a broad range of craft and services to leisure, commercial & professional clients.

Our key brands include AB Inflatables, ePropulsion, Extreme trailers, Garmin, Jeanneau Powerboats, Linder, Rigiflex, Torqeedo, Yamaha & Zodiac.

Key Responsibilities

· Customer contact by phone, email and in person.

· Offer & promote our range of services

· Manage job booking & scheduling of service, repair, maintenance & production.

· Estimating, invoicing, & service record keeping.

· Maintain & support high customer relationship standards.

· Lead & manage the activities of department employees.

· Monitor & ensure our services sold are delivered safely, efficiently & profitably.

· Act as the point of contact for warranty & aftersales.

· Maintain department systems, facilities & equipment.

· Job & production material sourcing.

· Support other departments.

· Support and training provided.

Experience / Skills

· Proficient in MS Office & ERP software.

· Experience in a customer-facing role.

· Management & organisational skills.

· Interpersonal skills & teamwork.

· Initiative & decision-making.

· Diagnostics & problem solving.

· Marine technical background.

· Outboard engines.

· Small craft fitting.

· Marine electronics.

Job Type

· Full-time, Permanent, On-site.

· 5 days a week.

· Rota of one Saturday in four.

Benefits

· 33 days holiday per year including bank holidays.

· Company pension.

· Company health insurance.

· Notional dividend bonus scheme.

· Cycle to work scheme.

· Employee discount.

· Free on-site parking.

To Apply

Please submit your CV, covering letter and your salary expectations to Craig Neilson - Sign in to view email