Contact Centre Agent

We’re Hiring: Contact Centre Agent | Biggleswade | up to £30,000 + Benefits

Full-Time | Permanent | Office-Based Weekdays | Remote Weekends

Location: Biggleswade, SG18 8AL

Salary: Up to £30,000 + Benefits

About the Role

Are you a people person with a calm, empathetic approach? Join our growing team in Biggleswade as a Contact Centre Agent, where you’ll play a key role in supporting customers with their accounts and payments — always with a respectful, solutions-focused approach.

This is a great opportunity to build a long-term career in consumer finance, with full training, ongoing support, and a genuinely collaborative, friendly environment.

Key Responsibilities

• Handle inbound and outbound calls and emails relating to payments and account queries
• Support customers with missed payments, offering practical and non-judgmental solutions
• Clearly explain payment options, next steps, and responsibilities
• Identify vulnerable customers and escalate appropriately
• Maintain accurate records and work in line with industry regulations
• Contribute positively to the team and deliver a great customer experience

Salary & Benefits

• Salary up to £30,000 (depending on experience)
• Up to 10% annual performance bonus
• 6% employer pension contribution (matched)
• Single private medical insurance cover
• Ongoing training and development, with clear progression opportunities
• A supportive company culture that genuinely values its people