Account Handler & Estimator

D4P is a growing print, design and signage business based in Canvey Island, Essex, committed to delivering high-quality products and services to our customers. We're creating a brand-new Account Handler & Estimator role to strengthen our customer service, sales support, and project coordination — a great opportunity for an organised, commercially minded person to play a key part in our continued growth.

The Role

As Account Handler & Estimator, you'll be the primary point of contact for many of our clients — managing enquiries, producing accurate quotations, coordinating projects from brief to delivery, and making sure every customer has a smooth, positive experience with D4P.

What You'll Be DoingCustomer Enquiries & Sales Support

• Manage inbound sales calls and respond to enquiries across all channels (phone, WhatsApp, web chat, walk-ins)

• Act as the first point of contact for new customers and clients

• Spot opportunities to grow existing accounts and promote our full range of products and services

• Upsell where appropriate, while working within the customer's budget

Estimating & Quotations

• Produce accurate, timely quotations for customer projects

• Input and maintain quotes and pricing records on Accura

• Follow up on quotations within agreed timeframes

Project Coordination

• Book jobs onto the system and produce detailed job sheets

• Liaise with the Head of Design to assign briefs and manage workflow

• Keep customers updated on project progress

• Coordinate between clients, designers, suppliers and installation teams so projects run smoothly

• Monitor progress and resolve issues as they arise

Installation & Delivery

• Liaise with fitters and coordinate installation schedules

• Manage quick-return jobs and online orders

Customer Relationships

• Keep client details up to date in the CRM

• Carry out post-delivery follow-up calls to check satisfaction

• Handle customer queries promptly and professionally

What We're Looking ForEssential

• Previous experience in an Account Handler, Account Manager, Estimator or similar customer-facing commercial role

• Experience producing quotations and managing pricing

• Strong customer service and relationship-building skills

• Excellent written and verbal communication

• Ability to juggle multiple projects and priorities in a fast-paced environment

• Well organised, with great attention to detail

• Confident with Microsoft Office and CRM systems

Desirable

• Experience in a similar sector to the design, printing & signage sector (though not essential)

• Knowledge of design, print, signage, manufacturing or installation processes

• Experience coordinating suppliers, designers and installation teams

You'll Be

• Commercially aware, with a nose for a good opportunity

• Proactive and solution-focused

• A confident, professional communicator

• Highly organised and able to work independently

• A team player who collaborates well across departments

• Adaptable, and excited to help shape a brand-new role

Salary & Benefits

• Salary: [£30,000 – £35,000 per annum, depending on experience]

• Holiday: 28 days including bank holidays

• Free parking

• Training and development opportunities

How to Apply

Please send your CV and a covering letter outlining your relevant experience to Sign in to view email