Facilities Officer - #2552374


Date: 25/11/2021
City: London, England
Contract type: Full time

The high quality of our people and our collective skills, expertise and experience define us

To provide comprehensive support to the residence’s management team, and to assist with the provision of a suitably equipped and customer centred, secure environment for residents to live and to study in accordance with the license agreement

Security and Health and Safety

  • Carry out regular patrols of the residence and grounds, reporting any security/safety issues
  • Monitor and control health, safety and maintenance standards within residence and grounds, reporting health and safety issues and concerns to the residence management
  • Control, monitor and supervise out of hours access to the residence, ensuring compliance with fire, health and safety procedures and any relevant residence instructions
  • Respond effectively to fire alarm activations and when required, liaise with the emergency services

Reception duties

  • Monitor the signing in and out of all guests, visitors and contractors
  • Complete help desk forms for reactive maintenance and pass to the relevant persons
  • Provide a comprehensive administrative support service to the residence team
  • Provide an excellent and comprehensive reception service to the residence
  • Deal with queries and complaints in an efficient, professional and courteous manner

Report writing

  • Complete all necessary reports including incident reports, noise reports, accident reports and others as required
  • Monitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and residence manager as appropriate
  • Provide evidence and reports when requested
  • React to incidents using initiative and log and report at the same time

Customer and Colleague Liaison

  • Liaise, as necessary, with other Facilities Officers, university clients, sub-contractors, URSL staff and residents and conference delegates
  • Liaise, if required, confidentially with student support services, chaplaincy and other agencies, in relation to student welfare and follow the company’s policy for pastoral welfare
  • Contact with residence managers and associated UPP staff
  • Contact with specialist sub-contractors and the UPP maintenance section


  • Once appropriately trained, undertake any reactive maintenance (e.g. replacing lamps)
  • Act as the first line maintenance response
  • Carry out minor maintenance work, equipment checks and water checks as required

Other duties

  • First Aid – appointed person responsibilities, if required
  • Assist the residence team to prepare for new student arrivals
  • Assist with open days, clearing days and other university events
  • Provide cover at other halls of residence within UPP where necessary
  • Work overtime, with reasonable notice, to cover for colleagues’ absences and during student arrival/departure periods
  • Perform other general duties as and when required

Person Specification

Skills, Experience, Education and Personal Qualities - Essential Criteria

  • Previous security/receptionist experience
  • Excellent telephone manner
  • Strong customer orientated approach
  • Strong organisational skills
  • Good understanding of health and safety issues
  • Good understanding of security issues
  • Ability to keep accurate records
  • Basic computer literacy
  • Good written and verbal communication and customer care skills
  • Proactive approach to problem solving
  • Capable of working with minimum supervision
  • Work as a team player and pass on knowledge to others
  • Flexible and willing
  • Possess a current valid driving licence
  • Prepared to work extra hours as necessary
  • Prepared to travel to other sites within the Company, if required

Skills, Experience, Education and Personal Qualities - Desirable Criteria

  • Previous reception/security experience in a residential establishment
  • Minor maintenance skills
  • Good report writing skills
  • SIA, GCE, CSE, or GCSE qualification in Mathematics and English Language

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For further information about the vacancy or recruitment at UPP please email our HR department: [email protected]

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